topic Re: landline house phone down no incoming or outgoing calls in Archived Posts

landline house phone down no incoming or outgoing calls

Brigham630 — Thu, 16 Dec 2021 18:54:21 GMT

All house phones out of order since mid day. xx xxxxxx xxxxx. xxxxxxx. xxxxxx.

xxxx xxx xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: landline house phone down no incoming or outgoing calls

XRaySpeX — Thu, 16 Dec 2021 14:56:04 GMT

@Brigham630 : Can you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Is your BB still working, maybe at a slower speed?

Re: landline house phone down no incoming or outgoing calls

pip11 — Thu, 16 Dec 2021 15:29:25 GMT

According to Openreach as of 3.00pm there are no known copper line service issues.

You may also wish to remove your full address as this is a public forum.

Re: landline house phone down no incoming or outgoing calls

mikeliuk — Thu, 16 Dec 2021 17:08:21 GMT

Hi @Brigham630 ,

Welcome to the community. Would it make sense to report this as a fault to the service provider before too many of their engineers go home at the end of their working day?

https://ee.co.uk/help/help-new/broadband-and-landline/landline/how-can-i-fix-home-phone-faults

If you do not automatically receive compensation, you may wish to ask about it after leaving a little time, but I would recommend to keep notes with dates and times so that you can prove the length of your outages for compensation purposes.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Re: landline house phone down no incoming or outgoing calls

pip11 — Thu, 16 Dec 2021 18:08:35 GMT

@mikeliukIf EE had any engineers for residential services what would you expect them to do? None of them are allowed to touch Openreach infrastructure.

Re: landline house phone down no incoming or outgoing calls

XRaySpeX — Thu, 16 Dec 2021 20:05:13 GMT

@mikeliuk : Bit early to think about compo after less than 3 hours. Most landline faults are fixed within the day. How about trying to help the OP sort his immediate issue out?