topic Re: Smart plugs wont connect to new smart router in Archived Posts

Smart plugs wont connect to new smart router

Emuzz9 — Thu, 16 Dec 2021 07:51:06 GMT

Hi, so I upgraded my broadband and got the new smart router & discs. However I can't seem to split out the 5 & 2.5 G. Already seems to be separated. Long story short I can't reconnect my smart plugs. Any help or advice appreciated. The discs are working fine however.
Thanks in advance

Re: Smart plugs wont connect to new smart router

Christopher_G — Thu, 16 Dec 2021 11:23:49 GMT

Hi @Emuzz9

Welcome to the community.

Which smart plugs do you have?

Chris

Re: Smart plugs wont connect to new smart router

XRaySpeX — Thu, 16 Dec 2021 12:23:53 GMT

The white Smart Router does not have functionality to separate the WiFi bands, unlike the black Smart Hub. 1 suggested dodge is to turn off the 5GHz band, connect your smart devices to 2.4GHz & then turn 5GHz back on.