topic No Call Back in Archived Posts

No Call Back

Scree — Wed, 15 Dec 2021 17:24:10 GMT

Hi,

I spoke to someone on the 7th December to cancel my broadband as I am moving to ireland.

Their computers went down so they said they would call me back but no-one called me back.

I need the account cancelled from 7th Dec.

Thanks

XRaySpeX — Wed, 15 Dec 2021 17:28:34 GMT

If you called on 7 Dec to cancel your BB, it can't be cancelled on 7 Dec. You need to have given 14 days notice.

Katie_B — Wed, 15 Dec 2021 17:31:09 GMT

I am so sorry to hear you have not yet received your call back.

I have sent you a private message for more details.

Speak soon,

Katie.