topic Re: Broadband data add on in Archived Posts

Broadband data add on

Nedwardo — Thu, 09 Dec 2021 20:54:45 GMT

Evening. I have recently upgraded my broadband, from Ee to a better EE package.

One of the perks was supposed to be a 10GB per month data add on to my EE mobile account. As yet this has not been applied. Could you tell me how/when this will happen?

(As an aside, my last EE broadband plan was also supposed to add 10GB/pm to my mobile plan but it never happened. Only reason I didn't chase is I didn't need it then. But I do now.)

Re: Broadband data add on

XRaySpeX — Thu, 09 Dec 2021 22:05:17 GMT

It should be added to your mobile plan within 30 days of your BB going live.

Re: Broadband data add on

mikeliuk — Thu, 09 Dec 2021 23:59:26 GMT

Hi @Nedwardo ,

As a sanity check, do you have that mobile number set as the contact number MyEE?

The below is not the offer you have mentioned but it may give some hints as to what has gone wrong in the past.

https://ee.co.uk/help/help-new/offers-and-services/other/20gb-data-boost-faqs