https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105165#M267888 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Wed, 08 Dec 2021 23:10:34 GMT XRaySpeX 2021-12-08T23:10:34Z https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105145#M267886 <P>Hi</P><P>im unable to connect to my broadband, as my phone line seems to be not working! Can’t get through to line service provider, any suggestions?</P><P>Thanks</P> Wed, 08 Dec 2021 22:35:21 GMT https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105145#M267886 Nolz2274 2021-12-08T22:35:21Z https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105164#M267887 <P>Give them a call in the morning, or use txt service to report a fault on the line.</P> Wed, 08 Dec 2021 23:09:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105164#M267887 Mustrum 2021-12-08T23:09:29Z https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105165#M267888 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Wed, 08 Dec 2021 23:10:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Broadband-disconnected/m-p/1105165#M267888 XRaySpeX 2021-12-08T23:10:34Z