topic New customer to broadband in Archived Posts

New customer to broadband

Buster102 — Tue, 07 Dec 2021 08:25:12 GMT

Hi does anybody know approximately what time a new broadband customer goes live as I have a university student trying to work online without internet. I did mention this when I changed and was told it would be fine but currently it’s not. Thank you for any help

Re: New customer to broadband

Leanne_T — Tue, 07 Dec 2021 09:46:14 GMT

Hi @Buster102

Thanks for coming to the community.

Is today your go live date for the broadband?

If so, this can take up to midnight.

Thanks.

Leanne 🙂