topic Phone and Laptop saying 'Connected without Internet' in Archived Posts

Phone and Laptop saying 'Connected without Internet'

maisiecx — Mon, 06 Dec 2021 11:06:45 GMT

Hi all,

I desperately need help! I work from home and live an in area which gets no 3G, 4G etc. and no phone signal whatsoever. I rely on my WiFi to make calls and work from home.

This morning, my phone and laptop are connecting to the WiFi, but saying 'Connected without Internet' - I can manage to send WhatsApp messages and messages on Microsoft Teams, but I can't do anything else without it taking forever! (Writing this took about half an hour) I'm unable to call EE, as I don't have enough connection to use WiFi calling. Does anyone have any idea what I can do?

Re: Phone and Laptop saying 'Connected without Internet'

Northerner — Mon, 06 Dec 2021 12:37:49 GMT

Hi @maisiecx

Have you tried restarting your router? (Turn it off for 20 seconds)

You must be connected to something to send teams and WhatsApp messages.

Thanks

Re: Phone and Laptop saying 'Connected without Internet'

mikeliuk — Mon, 06 Dec 2021 13:34:16 GMT

Hi @maisiecx ,

Connected without internet usually means the WiFi connection to the router is fine but a subsequent check fails.

As WhatsApp and Teams are ok, it's likely routing is fine so the most likely explanation is a name resolution issue.

You can check for a name resolution issue in Windows 10 commandline with "nslookup google.com".

Are you using a VPN?