Fibre in Worcester is down to 12MB/s at present

mkharper — Sun, 05 Dec 2021 16:23:05 GMT

Any one else experiencing disconnects?

Started withing the last hour and now stuck on 12MB/s.

Re: Fibre in Worcester is down to 12MB/s at present

XRaySpeX — Sun, 05 Dec 2021 16:40:07 GMT

@mkharper : Welcome to EE's Home Broadband Forum.

BB issues are rarely localised but are more likely to be an issue with your own connection.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

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Fibre in Worcester is down to 12MB/s at present

Re: Fibre in Worcester is down to 12MB/s at present