topic Re: Broadband - "Current capacity constraints"?? in Archived Posts

Broadband - "Current capacity constraints"??

NW_Saint — Mon, 29 Nov 2021 12:56:11 GMT

Hi,

I recently joined EE with 4 sim only deals and will be looking to see if I'd be better off signing up to EE broadband or staying we BT.

I thought I'd see what speeds I can get via the EE website and I get this;

"Fibre broadband not currently available due to current capacity constraints"

What does this mean as I'm already on the BT Fibre 1 package.

Thanks in advance.

Re: Broadband - "Current capacity constraints"??

Mustrum — Mon, 29 Nov 2021 14:25:12 GMT

It sounds like the cabinet is full and no spare ports.

Is there any more information available when you enter it in the BTW DSL Checker?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Broadband - "Current capacity constraints"??

NW_Saint — Mon, 29 Nov 2021 14:59:23 GMT

Hi,

As BT own EE, I'm not expecting any changes to be made in the cabinet. With that in mind, I was hoping I'd just swap my BT router for an EE router, the same way I swapped from Sky to BT as the infrastructure is owned by BT.

Hope the below helps and thanks for your help.

45.7	34.8	12.1	7.2	30.7	Available	Available	--
44.4	32	11.8	6.5	27.4	Available	Available	--

Re: Broadband - "Current capacity constraints"??

Mustrum — Mon, 29 Nov 2021 15:13:03 GMT

The chances are someone who is already waiting would get your port in the cabinet.

You could try giving the Broadband support team a call to see if they have any more information.

https://ee.co.uk/contact-ee/technical-support/broadband-landline

Re: Broadband - "Current capacity constraints"??

NW_Saint — Mon, 29 Nov 2021 15:22:04 GMT

Thank you

Re: Broadband - "Current capacity constraints"??

pip11 — Mon, 29 Nov 2021 18:41:27 GMT

The infrastructue is operated and maintained by Openreach which is separated from BT and run as an independant company.

A change of ISP necessitates a cease and desist order so the port becomes available to the next in line if there is a "wait list" as it says available then you shouldn't have a problem.

Re: Broadband - "Current capacity constraints"??

NW_Saint — Mon, 29 Nov 2021 20:50:39 GMT

Thanks, and I appreciate BT and openreach are separate companies.

I’ll talk with BT when my contract is up. 👍