topic Re: Smartwatch plan tariff. Whats inlcuded? in Archived Posts

Smartwatch plan tariff. Whats inlcuded?

MMagdus — Fri, 26 Nov 2021 21:03:53 GMT

Hello,

I have bought smartwatch plan for £7 but I can't use GPS as it ask me to connect with the phone. I do not understand why it is like that. Then. when o sent text message I need ro pay additional money for each text send. Additionally when I send text message to anyone, they receive them from my new number (smartwatch number) not a phone number. Can someone explain me why it is like that? I thought that I could send text messages for free and the number will be the same as my phone number. Plus GPS is not working.

Re: Smartwatch plan tariff. Whats inlcuded?

XRaySpeX — Fri, 26 Nov 2021 21:20:17 GMT

@MMagdus : A smartwatch has to be paired with a mobile phone, not a landline.

Re: Smartwatch plan tariff. Whats inlcuded?

Christopher_G — Sat, 27 Nov 2021 08:37:22 GMT

Hi @MMagdus

Welcome to the community.

I'd recommend speaking to our technical support team so they can check everything is set up properly between your watch and mobile phone from our side.

Let us know what happens.

Chris