topic Re: Work required to install fibre broadband? in Archived Posts

Work required to install fibre broadband?

JohnSmith12345 — Sat, 20 Nov 2021 01:42:26 GMT

I am looking to upgrade my regular EE Broadband (Livebox) to fibre. I am told it's available to me and I know workmen put the cable down our road sometime ago. I can read information on the contract I am interested in but absolutely zero information on what's required. I have no idea before I buy if they will need to dig up my drive or hammer a large hole through my wall. I even went to my local EE store today and the kids serving were completely useless. It was like I was asking something weird. Do people really just blindly sign up without knowing if they need to take time off work or whether a nice new drive will be damaged? I find this lack of basic information bizarre and somewhat annoying. Obviously I could phone but fear I will get someone like the kids in the shop.
Thanks.

Re: Work required to install fibre broadband?

Chris_B — Sat, 20 Nov 2021 07:21:39 GMT

@JohnSmith12345 Nothing will he dug up it’s a phone line from the telegraph pole to your home. Virgin media use underground cables.

Re: Work required to install fibre broadband?

wardi — Sat, 20 Nov 2021 07:56:00 GMT

@JohnSmith12345 .. i've had fibre installed very recently, In my case it was a two stage process. The first Openreach crew ran a cable from a nearby telegraph pole to the outside of my office - it is preferable if someone is at home to point out where you want the connection to your house. About a week later a second crew drilled a small hole into the office (again you would need to be home to allow access) and connected the router. The Openreach people do all the connection & set up and do a check/speedtest. Smooth as silk really.

Re: Work required to install fibre broadband?

pip11 — Sat, 20 Nov 2021 12:03:40 GMT

All explained here.

https://www.youtube.com/watch?v=3XDl0-KkPy8

Re: Work required to install fibre broadband?

JohnSmith12345 — Sat, 20 Nov 2021 12:28:49 GMT

Thanks. Such a shame the useless EE staff in the shop couldn't just play that video.

Re: Work required to install fibre broadband?

pip11 — Sat, 20 Nov 2021 12:33:28 GMT

The EE staff may not be aware of it.