topic Re: Downstream sync speed constantly deteriorating in Archived Posts

Downstream sync speed constantly deteriorating

youface — Sat, 06 Nov 2021 17:15:44 GMT

I am on EE fibre max 300 for many years now but recently the speeds have been dropping. the latency has been high especially in games and my internet connection has been dropping every night for a few mins literally every night or every other night.

The downstream sync rate dipped below 180 so an openreach engineer came to my house a few weeks ago and checked for any faults internally/externally and he couldn't find any major faults. He put the sync rate back to 320 ish as he said my line can handle a max of 330. The sync rate again is dropping, please see the screenshots. The sync rate has gone down to 250 on bt line check when few weeks ago it was at 290-300 ish. I am sick of this constantly happening because again im not getting minimum guranteed speeds of around 230. Also this new smart hub is so stupid how you can't make 2 seperate SSID for 5ghz and 2.4ghz because there is no way to filter which connections you want on 5ghz and 2.4ghz.

Any help would be appreciated

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sat, 06 Nov 2021 18:10:17 GMT

From the BTw Checker post the line at the top of the table showing your exchange & cab. but obscure your phone no.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

Re: Downstream sync speed constantly deteriorating

youface — Sat, 06 Nov 2021 18:37:52 GMT

The broadband drops, not just wifi but ethernet + wifi drops, when I go onto the smart hub page it says no broadband connection or cable not connected then it connects after a few mins, the smart hub flashes green.

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sat, 06 Nov 2021 18:37:31 GMT

There's cabs 5 all over the place. Where's the exchange?

Re: Downstream sync speed constantly deteriorating

youface — Sat, 06 Nov 2021 18:38:29 GMT

I have updated the screenshot, cab 5 CHORLTON

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sat, 06 Nov 2021 18:38:42 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Downstream sync speed constantly deteriorating

youface — Sat, 06 Nov 2021 18:40:37 GMT

my fibre 300max package does not include a landline, we agreed to have it removed when discussing the deal months ago, will that still affect me being able to call from the landline?

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sat, 06 Nov 2021 18:47:31 GMT

If you bought EE Fibre w/out landline no. you can't make landline calls & it hampers the diagnostics we can do on your line. But then why are you giving the BTw Checker a phone no. & it is showing 1? You sure about that?

Re: Downstream sync speed constantly deteriorating

youface — Sun, 07 Nov 2021 14:14:04 GMT

Showing 193 downstream

Downstream speed going down too, each night internet goes off for a few minutes and then the downstream rate goes down further, last night it went down to 155mbps ish.

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sun, 07 Nov 2021 14:46:31 GMT

Nothing new there then! Sorry, we can't proceed further w/out checking for noise with the QLT.

Re: Downstream sync speed constantly deteriorating

youface — Mon, 08 Nov 2021 14:34:11 GMT

I did the line test, dialled 17070 and pressed 2 for quiet test, didnt hear any noise at all.

Re: Downstream sync speed constantly deteriorating

youface — Thu, 11 Nov 2021 20:55:18 GMT

I am on EE fibre 300, max speed 330, minimum I think was 212mbps. Lately the downstream sync speed has been going down, this happened before then an openreach engineer reset it and put the sync rate back to 300 but now the speeds constantly go down, each night the broadband loses internet connection and the smart hub flashes green for a few mins, then the connection is back up and the downstream rate adjusts. I have been on this plan for so many years but started having these problems over the last few months. I rang 71070 and opt 2 for noise test, I did not hear any noise.

The downstream sync speed constantly changes each time it goes down which is literally every night between 12-2am.

Re: Downstream sync speed constantly deteriorating

pip11 — Thu, 11 Nov 2021 21:20:26 GMT

Can you post the connection stats from advanced settings/technical log/information?

Re: Downstream sync speed constantly deteriorating

Mustrum — Thu, 11 Nov 2021 22:40:31 GMT

Sounds like you still have a problem on the line and need another engineer.

Are you plugged directly into the filtered master socket? Is it any different if you are plugged into the test socket? Not into any long DSL cable or an extension socket?

Hopefully it was 17070 option 2 you dialled - if not, try that.

Re: Downstream sync speed constantly deteriorating

youface — Sun, 14 Nov 2021 18:57:55 GMT

I did the quiet line test, there was no noise on the line. A qube engineer came on Friday and literally did the same things I did and he said it is an external fault that openreach need to fix but no one gave me a timeframe of when it will be done and no one is giving me updates on the situation, I have basically lost 100+mbps of my download speed and each night the hub drops broadband connection and the downstream sync rate goes down even further, its currently at 130mbps right now. This is not the first time the sync rate issues have happened.

The sync rate has dropped from 300 ish to 180 now.

Re: Downstream sync speed constantly deteriorating

XRaySpeX — Sun, 14 Nov 2021 19:42:50 GMT

Would you kindly post the connection stats from advanced settings > technical log > Information instead of the Status page you keep posting which is less than useless?

There is no need to keep posting the BTw Checker results. They are not gonna change in the short term.

Re: Downstream sync speed constantly deteriorating

Mustrum — Sun, 14 Nov 2021 20:44:48 GMT

What the router stats do show that Network uptime is not very long suggesting noise or breaks on the line. Also system uptime is only 2-3 days, suggesting the router keeps rebooting.

DLM will be kicking in and reducing your sync speed to try and get stable speeds.

The Broadband care team should be able to see this and get Openreach to carry out further investigations.

Re: Downstream sync speed constantly deteriorating

youface — Mon, 15 Nov 2021 18:27:55 GMT