topic Landline. Not receiving calls in Archived Posts

Landline. Not receiving calls

Zed1106 — Sun, 30 Jun 2019 14:14:47 GMT

Hi, broadband is working fine but my landline won’t receive calls. Tried from other landlines and mobiles but it’s the same issue, it rings twice for the caller then it sounds as though someone picks up but doesn't say anything. Meanwhile it doesn't ring at all at this end. I can make calls from it no problem which makes me think the phone works. Any ideas what the issue is? Thanks

Re: Landline. Not receiving calls

XRaySpeX — Sun, 30 Jun 2019 14:52:40 GMT

Does the phone announce your correct no. when you dial 1470 17070?

Re: Landline. Not receiving calls

Zed1106 — Sun, 30 Jun 2019 14:57:57 GMT

Hi, yes it gives me the correct number.

Re: Landline. Not receiving calls

XRaySpeX — Sun, 30 Jun 2019 15:04:05 GMT

Ring the same no & ask for Ring-Back (Opt 1).

Re: Landline. Not receiving calls

Zed1106 — Sun, 30 Jun 2019 15:08:36 GMT

Hi, ok done that and nothing happens when I replace the handset....

Im assuming it should start ringing at that point?

Re: Landline. Not receiving calls

XRaySpeX — Sun, 30 Jun 2019 15:14:24 GMT

Yes, immediately. Report it to EE as not receiving incoming calls.

Re: Landline. Not receiving calls

Leanne_T — Mon, 01 Jul 2019 07:07:03 GMT

Hi there @Zed1106

Thanks for coming to the community.

If you can follow @XRaySpeX advice and give us a call on 0800 079 8586, we will be able to help you get this looked into 🙂

Let us know how you get on.

Leanne.

Re: Landline. Not receiving calls

Ritz5 — Mon, 15 Nov 2021 05:55:38 GMT

My landline not receiving incoming calls. Not ringing either. Any suggestions. Thanks

Re: Landline. Not receiving calls

Ritz5 — Mon, 15 Nov 2021 06:00:22 GMT

I am having same problem. Internet good. Mobile good. Outgoing landline calls good. Incoming landline calls not connecting. Landline not ringing at house on friends who have tested. Nothing. ????

Re: Landline. Not receiving calls

James_B — Mon, 15 Nov 2021 07:51:25 GMT

Hi @Ritz5,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having issues with your landline. Please get in touch with Customer Care so a member of the team can help.

James