topic Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router in Archived Posts

How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

KenWeb — Sat, 27 Apr 2019 11:23:53 GMT

How do I switch the frequency on my smart hub router so my devices run on the 5Ghz and not the 2.4Ghz frequency. I am using a wired connection with TP-Link powerlink modules.

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

Chris_B — Sat, 27 Apr 2019 11:29:55 GMT

@KenWeb You need to login to the router as admin and separate them so they password for each frequency. You just select the frequency you want to use

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

XRaySpeX — Sat, 27 Apr 2019 13:10:20 GMT

@KenWeb : To separate the frequencies, look on the Advanced Settings / Wireless page of the SH where there is a button at the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then you will be able to choose which SSID your devices connects to.

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

Burgage — Thu, 21 May 2020 21:36:09 GMT

I've separated the two frequencies and saved. But the 5ghz option is not showing in my 'available networks' box on any of our devices. In Wi-Fi settings, they all continue to show a 2.4ghz connection. How can I change it to 5?

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

XRaySpeX — Thu, 21 May 2020 21:44:32 GMT

@Burgage : Post an image of the Advanced / Wireless page.

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

Burgage — Fri, 22 May 2020 16:37:33 GMT

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

Burgage — Fri, 22 May 2020 16:39:43 GMT

Image (png) doesn't seem to have uploaded, I'll try a jpg

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

Burgage — Fri, 22 May 2020 16:40:26 GMT

sorry - jumped the gun - it has worked 🙂

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

XRaySpeX — Fri, 22 May 2020 17:53:25 GMT

That looks OK. Any device capable of 5GHz should see in its networks list both the 5GHz SSID starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-",

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

DazaMcC — Sat, 20 Mar 2021 09:44:51 GMT

I have the latest smart router (white). I don't have the option to separate bands.

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

XRaySpeX — Sat, 20 Mar 2021 13:11:30 GMT

That's correct, @DazaMcC , you can't separate the WiFi bands on the EE Smart Router, only on the EE Smart Hub.

Re: How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

skiper — Sat, 13 Nov 2021 14:56:21 GMT

call to customers service hi can do that only