topic Flashing aqua light on router in Archived Posts

Flashing aqua light on router

Lurch180 — Wed, 05 Aug 2020 06:40:11 GMT

My activation day for my broadband was yesterday and I've had the confirmation text and email. Connected everything correctly and the router has been flashing aqua ever since, I waited until after midnight and still no luck, do I have to wait a bit longer or is there something wrong?

Re: Flashing aqua light on router

Christopher_G — Wed, 05 Aug 2020 08:53:57 GMT

Hi @Lurch180

This light usually means the internet cable isn't connected properly.

Could you check to make sure it's all plugged in?

How to set up your Smart Hub >

Thanks

Chris

Re: Flashing aqua light on router

Lurch180 — Wed, 05 Aug 2020 08:57:14 GMT

@Christopher_G Thanks for the reply! Everything’s plugged in properly yeah

Re: Flashing aqua light on router

XRaySpeX — Wed, 05 Aug 2020 11:09:03 GMT

Flashing Aqua means there's no BB yet. Just wait or call CS.

Re: Flashing aqua light on router

Lurch180 — Wed, 05 Aug 2020 11:11:42 GMT

@XRaySpeX Thanks! I’ll wait until tomorrow to see if it connects and if not I’ll give them a call 👍

Re: Flashing aqua light on router

Sharlene3 — Sat, 13 Nov 2021 07:29:31 GMT

My box is flashing aqua I've disconnected everything and it's still flashing aqua can anyone help me with this problem

Re: Flashing aqua light on router

Jon_K — Sat, 13 Nov 2021 09:08:16 GMT

Hi @Sharlene3.

Welcome to the community.

Can you check that the black and grey broadband cable is correctly plugged into the back of your router?

Jon