Broadband

Snookerboy29 — Tue, 09 Nov 2021 21:18:17 GMT

Anyone else in the postcode area of BD19 3EZ. Having problems with their ee Broadband as mine as been down for 3 days

Re: Broadband

XRaySpeX — Tue, 09 Nov 2021 21:25:08 GMT

Welcome to EE's Home Broadband Forum.

BB faults are rarely localised but more likely to be an issue with your specific line.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband

pip11 — Tue, 09 Nov 2021 21:32:18 GMT

There are no reported issues for services in your area on the Openreach network.

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Re: Broadband