topic Re: Fibre Price increase 30% in Archived Posts

Fibre Price increase 30%

ralphster — Thu, 04 Nov 2021 12:19:28 GMT

Hello all

I've been advised our Fibre contract will renew this month but will change from £24.14 to £32.14 a month. This is a 30% increase which seems steep. We're EE mobile customers too, with 4 devices and we've been customers for years.

And our fibre speed is only 18Mbps?? Is it worth it?

Any advice greatly appreciated.

Thankyou.

Re: Fibre Price increase 30%

Mustrum — Thu, 04 Nov 2021 12:21:58 GMT

If you ring CS you should be able to negotiate a new discounted rate - doing nothing just means you move to the undiscounted rate. Along with many services these days it is worth looking around at what you could get the service for elsewhere before the call.

Re: Fibre Price increase 30%

XRaySpeX — Thu, 04 Nov 2021 13:10:35 GMT

Have you reached the end of your min. contract term? Your bill will increase at that time as you would've been informed when you took it out. You can see this even now with EE's current offers:

Fibre Plus Broadband

54-73 Mb/s estimated download speed range

£27 a month, 24 month contract, then £32 a month

Which EE BB package do you have?

Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

Re: Fibre Price increase 30%

XRaySpeX — Thu, 04 Nov 2021 13:11:05 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Fibre Price increase 30%

ralphster — Thu, 04 Nov 2021 13:41:10 GMT

Thanks XraySpex.

My log details are as follows.

Product name:Smart Hub
Serial number:+EEH001+1837000566
Firmware version:v0.06.01.08190-EE
Firmware updated:Wed Dec 16 00:54:24 2020
Board version:01
DSL uptime:5 Days, 13 Hours, 48 Mins, 59 Secs
Data rate:2.74 Mbps / 18.00 Mbps
Maximum data rate:2.68 Mbps / 21.75 Mbps
Noise margin (up/down):6.1 / 9.8
Line attenuation (up/down):36.6 / 29.0
Signal attenuation (up/down):36.2 / 24.2
Data sent / received:6.0 GB / 66.8 GB
Broadband username:
2.4 GHz wireless network name:
2.4 GHz wireless channel:Smart (Channel 11)
5 GHz wireless network name:
5 GHz wireless channel:Smart (Channel 44)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:4C:1B:86:C0:91:19
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017

Re: Fibre Price increase 30%

Chris_B — Thu, 04 Nov 2021 13:44:55 GMT

@ralphster Posting your router stats isn’t going to solve anything. It sounds like you’re reach your minimum contract period which means any discount you had are removed as you’re out of contract. You need to be in contract to have a reduced bill. Your contract has reverted back to its original contract price that’s all.

I don’t know why you’ve been asked to post them in the first place you don’t have a connection issue.

Re: Fibre Price increase 30%

ralphster — Thu, 04 Nov 2021 13:45:56 GMT

Thanks Chris_B, I may be able to renew at a lower rate however, I'm sure the speed has dropped over time and I wanted to confirm I wasn't paying for a lesser service.

Re: Fibre Price increase 30%

Chris_B — Thu, 04 Nov 2021 13:47:45 GMT

@ralphster It’s not dropped at all. You’re probably find it because you have get so used to it and it starts to seem slow from when you first had it because when you first got it it probably felt quite quick .

Re: Fibre Price increase 30%

XRaySpeX — Thu, 04 Nov 2021 14:25:57 GMT

@ralphster : I would say you are getting slower than expected speeds. Now let's see your BT Wholesale Broadband Availability Checker estimates.

@Chris_B : I asked the OP for his router stats & more as he implied in his OP that he was not happy with his speeds as well as the price increase. So don't take it out on the OP when you can't possibly know what's on my mind!

Re: Fibre Price increase 30%

ralphster — Thu, 04 Nov 2021 15:16:25 GMT

Thankyou.

Can't seem to insert a screen shot so hopefully this will help.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

26.8	17.6	3.7	2.2	15	Available	Available	--
26.3	15	3.7	1.9	11.4	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 6.5	--	5.5 to 7.5	Available	--
Up to 6.5	Up to 1	5.5 to 7.5	Available	--
Up to 6.5	--	5.5 to 7.5	Available	--
2	--	--	Available	--
2	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 6.5	--	5.5 to 7.5	--	--
Up to 6.5	--	5.5 to 7.5	--	--
Up to 2	--	5.5 to 7.5	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

17.99

3.05

2021-03-09

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

28-10-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Re: Fibre Price increase 30%

XRaySpeX — Thu, 04 Nov 2021 15:24:03 GMT

Um. you are running barely at the low end of the expected range.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Re: Fibre Price increase 30%

pip11 — Thu, 04 Nov 2021 17:55:50 GMT

@Chris_B You don't think a downstream noise margin of 9.8 is a connection issue?

Re: Fibre Price increase 30%

Chris_B — Thu, 04 Nov 2021 18:55:55 GMT

@XRaySpeX Read the very first post. It’s about price and a 30% increase. and “ And our fibre speed is only 18Mbps?? Is it worth it?“. that’s not a question about do I have an issue it’s a question of is it worth it. That’s why I replied with what I did.

Your 2nd comment requested stats and you requested that before any mention of speed issues what’s brought up on this thread. As the post with speed issue was posted in a reply to me and I posted after you requested stats.

So who knows what you was thinking when you requested that as there was no question about speed dropouts at that point.

Re: Fibre Price increase 30%

XRaySpeX — Thu, 04 Nov 2021 19:01:04 GMT

@Chris_B :

@ralphster wrote:

And our fibre speed is only 18Mbps??

For £32 Fibre? Really? It doesn't have to a Q if you knew anything about BB!

Re: Fibre Price increase 30%

Chris_B — Thu, 04 Nov 2021 19:02:07 GMT

@XRaySpeX Is it worth it was the question and you didn’t answer that

At no point did you say why you wanted the stats. Nothing like explaining why as you didn’t say there might also be an issue with the connection.

Re: Fibre Price increase 30%

XRaySpeX — Fri, 05 Nov 2021 02:26:03 GMT

Re: Fibre Price increase 30%

ralphster — Fri, 05 Nov 2021 07:52:31 GMT

Morning

Here are my latest log details from the test socket.

Product name:Smart Hub
Serial number:+EEH001+1837000566
Firmware version:v0.06.01.08190-EE
Firmware updated:Wed Dec 16 00:54:24 2020
Board version:01
DSL uptime:0 Days, 0 Hours, 13 Mins, 9 Secs
Data rate:2.87 Mbps / 18.00 Mbps
Maximum data rate:2.84 Mbps / 22.64 Mbps
Noise margin (up/down):6.1 / 10.0
Line attenuation (up/down):36.3 / 28.8
Signal attenuation (up/down):36.4 / 24.1
Data sent / received:9.1 MB / 211.3 MB
Broadband username:
2.4 GHz wireless network name:
2.4 GHz wireless channel:Smart (Channel 11)
5 GHz wireless network name:
5 GHz wireless channel:Smart (Channel 48)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:Default
MAC address:4C:1B:86:C0:91:19
Software variant:-
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017

Thankyou

Re: Fibre Price increase 30%

XRaySpeX — Fri, 05 Nov 2021 11:15:28 GMT

What about the QLT?