router disconnects devices most nights

hartyface — Wed, 27 Oct 2021 14:32:03 GMT

Router seems to dissconect devices around the late/early hours of most days i have no ideas as to why? any idea?

Product name,EE Smart Hub
Serial number,+EEH001+2031007793
Firmware version,v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
Board version,01
Data sent / received,2.3 GB / 3.3 GB
DSL uptime,1 days 11 Hours 22 Mins 14 Secs
Data rate,20.00 Mbps/63.39 Mbps
Maximum Data rate,22.8 Mbps/63.9 Mbps
Noise margin (up/down),6.2/5.0
Line attenuation (up/down),12.7/11.9
Signal attenuation (up/down),13.0/12.1
2.4 GHz wireless network name,TV detector van
2.4 GHz wireless channel,Smart (Channel 11)
5 GHz wireless network name,TV detector van
5 GHz wireless channel,Smart (Channel 44)
Wireless Security,WPA
Wireless mode,Mode 1
Firewall,Default
MAC address,EC:6C:9A:57:11:74
Software variant,-
Boot loader, 0.0.3-EE (Mon Dec 4 17:32:53 2017)

01:36:56, 27 Oct. Receive a DHCP request
01:32:33, 27 Oct. 5G Client associate from 7c:d9:5c:14:0f:97 (IP=192.168.1.115) RSSI=-72, Rate=117Mbps, host
01:32:32, 27 Oct. Receive a DHCP request
00:47:40, 27 Oct. DHCP device Disconnected: 192.168.1.156, 70:2c:09:00:5e:41, unknown
00:47:35, 27 Oct. 5G Client disassociate from 70:2c:09:00:5e:41 (IP=192.168.1.156) RSSI=0, Rate=0Mbps
00:46:16, 27 Oct. DHCP device Connected: 192.168.1.156, 70:2c:09:00:5e:41, unknown
00:46:16, 27 Oct. 5G Client associate from 70:2c:09:00:5e:41 (IP=192.168.1.156) RSSI=-72, Rate=0Mbps, host
00:46:15, 27 Oct. Receive a DHCP request
00:45:34, 27 Oct. DHCP device Disconnected: 192.168.1.156, 70:2c:09:00:5e:41, unknown
00:45:29, 27 Oct. 5G Client disassociate from 70:2c:09:00:5e:41 (IP=192.168.1.156) RSSI=0, Rate=0Mbps
00:45:19, 27 Oct. DHCP device Connected: 192.168.1.156, 70:2c:09:00:5e:41, unknown
00:45:18, 27 Oct. 5G Client associate from 70:2c:09:00:5e:41 (IP=192.168.1.156) RSSI=-72, Rate=0Mbps, host
00:45:18, 27 Oct. Receive a DHCP request
00:42:30, 27 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
00:42:27, 27 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
00:42:21, 27 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
00:42:03, 27 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
00:40:41, 27 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
00:40:22, 27 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
00:40:16, 27 Oct. 2.4G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
00:39:56, 27 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-74, Rate=6Mbps, host Pixel-3
00:39:56, 27 Oct. Receive a DHCP request
00:39:54, 27 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-75, Rate=234Mbps, host Pixel-3
00:39:54, 27 Oct. Receive a DHCP request
00:39:54, 27 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-68, Rate=0Mbps, host Pixel-3
00:39:53, 27 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
00:39:53, 27 Oct. Receive a DHCP request
00:39:49, 27 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
00:06:13, 27 Oct. CWMP: HDM socket closed successfully.
00:06:13, 27 Oct. CWMP: HDM socket opened successfully.
00:06:13, 27 Oct. CWMP: Set Parameter by TR069 Success.
00:06:12, 27 Oct. CWMP: HDM socket closed successfully.
00:06:12, 27 Oct. CWMP: HDM socket opened successfully.
00:06:11, 27 Oct. CWMP: HDM socket closed successfully.
00:06:11, 27 Oct. CWMP: HDM socket opened successfully.
00:06:11, 27 Oct. CWMP: session completed successfully
00:06:11, 27 Oct. CWMP: HDM socket closed successfully.
00:06:11, 27 Oct. CWMP: HDM socket opened successfully.
00:06:10, 27 Oct. CWMP: Server URL: https://eecore2.x.x; Connecting as user: ACS username
00:06:10, 27 Oct. CWMP: Session start now, server: https://eecore2.x.x, Event code:
00:06:10, 27 Oct. CWMP: Initializing transaction for event code 2 PERIODIC
22:37:13, 26 Oct. DHCP device Connected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:37:11, 26 Oct. DHCP device Disconnected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:37:06, 26 Oct. 2.4G Client disassociate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=0, Rate=0Mbps
22:36:41, 26 Oct. DHCP device Connected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:36:41, 26 Oct. 5G Client associate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=-69, Rate=13Mbps, host No-names-Galaxy-S9
22:36:41, 26 Oct. Receive a DHCP request
22:36:38, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:36:04, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:36:04, 26 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:35:58, 26 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:35:45, 26 Oct. DHCP device Disconnected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:35:39, 26 Oct. 5G Client disassociate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=0, Rate=0Mbps
22:35:36, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:35:15, 26 Oct. 2.4G Client associate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=-72, Rate=104Mbps, host No-names-Galaxy-S9
22:35:14, 26 Oct. Receive a DHCP request
22:35:12, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:32:37, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:32:29, 26 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:32:24, 26 Oct. 2.4G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:31:54, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:30:57, 26 Oct. 2.4G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-73, Rate=1Mbps, host Pixel-3
22:30:57, 26 Oct. Receive a DHCP request
22:30:55, 26 Oct. 2.4G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-73, Rate=0Mbps, host Pixel-3
22:30:55, 26 Oct. Receive a DHCP request
22:30:55, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:30:54, 26 Oct. 2.4G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-73, Rate=0Mbps, host Pixel-3
22:30:54, 26 Oct. Receive a DHCP request
22:30:53, 26 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:30:49, 26 Oct. 2.4G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:25:19, 26 Oct. DHCP device Connected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:25:15, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:25:14, 26 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:25:08, 26 Oct. 2.4G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:24:44, 26 Oct. DHCP device Disconnected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:24:43, 26 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-75, Rate=6Mbps, host Pixel-3
22:24:43, 26 Oct. Receive a DHCP request
22:24:41, 26 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-70, Rate=6Mbps, host Pixel-3
22:24:41, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:24:41, 26 Oct. Receive a DHCP request
22:24:40, 26 Oct. 5G Client associate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=-69, Rate=0Mbps, host Pixel-3
22:24:40, 26 Oct. Receive a DHCP request
22:24:38, 26 Oct. 2.4G Client disassociate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=0, Rate=0Mbps
22:24:36, 26 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:24:14, 26 Oct. 5G Client associate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=-79, Rate=234Mbps, host No-names-Galaxy-S9
22:24:13, 26 Oct. Receive a DHCP request
22:24:11, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:15:57, 26 Oct. DHCP device Connected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:15:39, 26 Oct. DHCP device Disconnected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:15:33, 26 Oct. 5G Client disassociate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=0, Rate=0Mbps
22:15:17, 26 Oct. 2.4G Client associate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=-73, Rate=1Mbps, host No-names-Galaxy-S9
22:15:17, 26 Oct. Receive a DHCP request
22:15:14, 26 Oct. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
22:14:21, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:14:18, 26 Oct. DHCP device Disconnected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:14:13, 26 Oct. 5G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:13:43, 26 Oct. DHCP device Connected: 192.168.1.76, a6:d3:89:9e:ec:1e, Pixel-3
22:13:42, 26 Oct. 2.4G Client disassociate from a6:d3:89:9e:ec:1e (IP=192.168.1.76) RSSI=0, Rate=0Mbps
22:07:35, 26 Oct. DHCP device Connected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:06:42, 26 Oct. DHCP device Connected: 192.168.1.117, d2:68:b5:c0:b4:98, Kimberley-s-S10
22:06:28, 26 Oct. DHCP device Disconnected: 192.168.1.220, 56:c6:ac:98:3a:40, No-names-Galaxy-S9
22:06:26, 26 Oct. DHCP device Disconnected: 192.168.1.117, d2:68:b5:c0:b4:98, Kimberley-s-S10
22:06:22, 26 Oct. 2.4G Client disassociate from 56:c6:ac:98:3a:40 (IP=192.168.1.220) RSSI=0, Rate=0Mbps
22:06:21, 26 Oct. 5G Client disassociate from d2:68:b5:c0:b4:98 (IP=192.168.1.117) RSSI=0, Rate=0Mbps
22:06:11, 26 Oct. CWMP: HDM socket closed successfully.
22:06:11, 26 Oct. CWMP: HDM socket opened successfully.
22:06:10, 26 Oct. CWMP: Set Parameter by TR069 Success.

Re: router disconnects devices most nights

hartyface — Wed, 27 Oct 2021 14:30:49 GMT

i think this only happens to wireless devices.

Re: router disconnects devices most nights

Jon_K — Wed, 27 Oct 2021 15:44:47 GMT

Hi @hartyface.

Does this happen with all devices?

Are you able to reconnect them?

Jon

Re: router disconnects devices most nights

hartyface — Fri, 29 Oct 2021 21:34:01 GMT

Sometimes I can reconnect other times I have to restart the router, everything loses connection.

Strangely the Google home still work though smart TV, phones, consoles do not

Re: router disconnects devices most nights

Christopher_G — Sat, 30 Oct 2021 07:44:23 GMT

Unless @XRaySpeX or another user can understand why this is happening, I'd recommend speaking to our broadband technical support team, @hartyface.

Chris

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