topic Re: Cannot connect broadband to myEE account in Archived Posts

Cannot connect broadband to myEE account

lydiajane — Wed, 27 Oct 2021 10:58:28 GMT

Hi, I have made several attempts to add my new broadband to my EE account and each time have reached the final stage of the verification process to receive an error message ('Something's gone wrong on our end please try again later')--I have checked the different community pages and it seems like many people have had this problem but it seems to still be unresolved? At least, there seem to be no concrete solutions on the other forum posts. Any help would be much appreciated!

Re: Cannot connect broadband to myEE account

Jon_K — Wed, 27 Oct 2021 13:01:58 GMT

Hi @lydiajane.

Welcome to the community.

I'm sorry to hear this is happening.

The best thing to do would be to contact our Customer Care team so they can manually complete this for you.

Jon