topic Upvote for 60071 landline fault reporting in Archived Posts

Upvote for 60071 landline fault reporting

DaveDr — Wed, 27 Oct 2021 08:22:31 GMT

I'd like to comment positively on the speed and convenience of being able to simply send a text message, have tests carried out on the landline remotely, with useful text message feedback at every step, and have OpenReach teams arrive promptly to fix things.

On the first occasion a new overhead line and master socket were installed to replace antiquated equipment. (Hint to readers: you may need to ignore the EE text message that says that you do not be at home for the engineer. This is often wrong - according to the engineer.)

On the second occasion something in the cabinet dropped off. This was fixed within hours of the team being assigned. The team even popped by to make sure everything was okay.

This was excellent!

Re: Upvote for 60071 landline fault reporting

XRaySpeX — Wed, 27 Oct 2021 08:22:05 GMT

Fine when you have a phone no. for your landline. Not all Fibre users do.

Re: Upvote for 60071 landline fault reporting

DaveDr — Wed, 27 Oct 2021 08:28:21 GMT

Funnily enough, the broadband service was not affected by this landline fault. I have a FTTC (not FTTP) service.

The only time there was no internet was the hour or two when the overhead (copper) cable was being replaced and similarly when the guy was retightening the nuts in the local cabinet.

Re: Upvote for 60071 landline fault reporting

Leanne_T — Wed, 27 Oct 2021 10:01:12 GMT

Thank you @DaveDr for taking the time to post about your experience 🙂

I hope you have a lovely day.

Leanne.