topic Re: Who and how do I contact re moving my fibre optic modem. in Archived Posts

Who and how do I contact re moving my fibre optic modem.

Viede — Thu, 21 Oct 2021 14:12:14 GMT

Hello,

I've recently had EE and BT Openreach install the fibre optic modem for my EE Broadband. I wasn't happy with the position of the cables however I was in the middle of renovating so was planing to move the modem anyway. However, this is not like the old master sockets so don't feel confident doing it myself.

I cannot find a way to contact BT Openreach to arrange a move and EE doesn't have an option either.

Anyone arranged a move for their modem recently? Any advice on how 5k get this arranged?

Cheers

Re: Who and how do I contact re moving my fibre optic modem.

XRaySpeX — Thu, 21 Oct 2021 14:30:25 GMT

Are you talking about the ONT on the wall for FTTP BB? Do you have an EE Full Fibre package?

You can't talk to OR; you are not their customer. You need to contact CS on the Freephone no. (Opt 3) in my sig.

Re: Who and how do I contact re moving my fibre optic modem.

mikeliuk — Thu, 21 Oct 2021 14:44:58 GMT

Hi @Viede ,

Hopefully EE can resolve as per the above. If not, you can make a further enquiry to try to get a quotation for the work as historically it has been ok to do and not too expensive. Things may have changed since covid.

https://community.bt.com/t5/BT-Fibre-broadband/Asking-Openreach-to-move-CSP-and-ONT-to-an-adjacent-building/td-p/1917438

Bottom right for online contact: https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach

Commercial customer and larger customers may go for https://www.openreach.com/building-developers-and-projects/altering-our-network/altering-our-network-enquiry