topic Re: Discontinue broadband and landline in Archived Posts

Discontinue broadband and landline

seamy — Wed, 20 Oct 2021 11:41:50 GMT

I want to discontinue the broadband and landline at my mothers house as she has died, but cant find a way to do this on the accounts section. How do I do it other than using an expensive customer service helpline?

Re: Discontinue broadband and landline

XRaySpeX — Wed, 20 Oct 2021 11:45:24 GMT

Closing the account of someone who’s died

Use the online form to tell us about an account holder's death.

We’ll need:

the account holder’s name and number

a number to contact you on

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

When an account holder dies you can either:

disconnect their broadband or number and close their account

transfer the connection or number to someone else

Re: Discontinue broadband and landline

James_B — Wed, 20 Oct 2021 12:09:40 GMT

Hi @seamy,

Welcome to the EE Community.

I'm very sorry to hear of your loss.

Did @XRaySpeX's great post give you all of the information you need?

James