topic Re: Price hike in Archived Posts

Price hike

alexdrru — Sun, 21 Feb 2021 10:18:33 GMT

Good day,

I would like to get some clarification on the price increase that is scheduled to happen on the 31st of March if I understood the terms correctly.

I signed up for a new broadband contract with EE yesterday. I am thinking of cancelling as I've learnt about the price hike but would like to clarify something in case I got it wrong.The broadband is planned to become active on the 22d of March. Will I be subject to the price hike a week later on the 31st of March or this won't happen as I will only have been in the new contract for a week by then?

Re: Price hike

XRaySpeX — Sun, 21 Feb 2021 10:26:39 GMT

Your monthly fees will subject to the CPI + 3.9% increase on 31 Match if you are already on contract on or before that day.

Re: Price hike

alexdrru — Sun, 21 Feb 2021 10:33:41 GMT

>Your monthly fees will subject to the CPI + 3.9% increase on 31 Match if you are already on contract before that day.

Thanks for confirming! This means I was given incorrect information this morning when I called EE to cancel as I was assured that in my case there would be no price increase.

It's interesting that it's so easy to sign up online, yet in order to cancel I am having to call EE and then EE tries to tell me falsehoods in order to convince me to stay.

Re: Price hike

Christopher_G — Mon, 22 Feb 2021 08:11:40 GMT

Hi @alexdrru

Welcome to the community.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

Re: Price hike

Richa1 — Sat, 16 Oct 2021 03:13:40 GMT

Why has my phone bill gone up

Re: Price hike

XRaySpeX — Sat, 16 Oct 2021 06:07:41 GMT

@Richa1 : Look at the breakdown of your bill & it'll tell you.