topic Daily drop in connection in Archived Posts

Daily drop in connection

lez632 — Thu, 14 Oct 2021 09:28:15 GMT

I have monitored my internet for the past month & it has gone down 17 times to what i no too.

It's VERY annoying when you are in the middle of doing something.

I have had problems ever since i got fibre broadband,

Been in touch with EE on loads occasions regarding this, they seam to sort it out then it goes back to the way it was, I never had problems with my old broadband.

It's like there is someone on the other end cutting the sauce of power.

You pay a lot of money each month for broadband, you expect it to be 100%. Yes sometimes there may be a time when it does go down but NOT every day.

Dose anyone else's fibre broadband go down almost every day?

If this continues to happen i think a change is in order.

Re: Daily drop in connection

Leanne_T — Thu, 14 Oct 2021 11:47:50 GMT

Hi there @lez632

Thanks for coming back to the community.

Is this is happening daily, I would suggest getting back in touch with our Broadband Tech team on 0800 079 8586 and the team will get this looked into further for you.

Thanks.

Leanne.

Re: Daily drop in connection

XRaySpeX — Thu, 14 Oct 2021 14:02:19 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.