topic Re: Brightbox 2 Time Sync Not Working Again in Archived Posts

Brightbox 2 Time Sync Not Working Again

Hutch641 — Sun, 21 Mar 2021 13:50:34 GMT

Looks like the bright box 2 router time sync is not working again.

Should be syncing to ntp.madesimpletechnology.com but the date shows as 01 Jan

None of the Time settings are configurable on the router so I'm reliant on either EE using reliable time servers or ntp.madesimpletechnology.com actually working consistently.

This messes the access time schedules that I have set on the router don't work correctly.

Anyone else seeing this issue?

Thanks

Dave

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Sun, 21 Mar 2021 13:47:29 GMT

Yes, since after 02:24:59, 17 Mar. All you can do is call CS & report it.

Re: Brightbox 2 Time Sync Not Working Again

Hutch641 — Sun, 21 Mar 2021 13:54:27 GMT

Thanks for the confirmation.

I've had this before and someone from CS contacted me via a private message and somehow fixed it. If I remember correctly they just wanted the serial number of the router.

Unfortunately I have had to setup a new user ID in this community as I couldn't find/remember my previous one, so can't see any history of my previous posts

Dave

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Sun, 21 Mar 2021 14:02:20 GMT

Can't see why they need your router's SN. It's a server down situation that affects all Brightboxes.

What was your previous ID?

Re: Brightbox 2 Time Sync Not Working Again

Hutch641 — Sun, 21 Mar 2021 14:26:12 GMT

This was the original post https://community.ee.co.uk/t5/Broadband-home-phone/The-madesimple-ntp-server-again/td-p/868603

Original ID was Hutch64 and a Christopher_G private messaged me

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Sun, 21 Mar 2021 14:37:57 GMT

If you either:

Click on the "Hutch64" in that thread, or
Search in the search bar above for "Hutch64" in Members,

you will find all (2) of your previous posts.

What's stopping you continuing tp use @Hutch64 ? It still exists. Have you forgotten its pwd? You can change that.

Re: Brightbox 2 Time Sync Not Working Again

Christopher_G — Sun, 21 Mar 2021 14:57:38 GMT

Hi again @Hutch641

I've reported this to my colleague who I spoke to the last time you raised this to us.

Hopefully it'll be back to normal soon for you.

Thanks 🙂

Chris

Re: Brightbox 2 Time Sync Not Working Again

Hutch641 — Sun, 21 Mar 2021 16:04:13 GMT

Thanks @Christopher_G

I'll keep an eye on it

Re: Brightbox 2 Time Sync Not Working Again

Christopher_G — Mon, 22 Mar 2021 12:25:23 GMT

Hi @Hutch641

Should be working OK now, could you give it a check for me please?

Chris

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Mon, 22 Mar 2021 12:33:02 GMT

Yes, it's working for me now & has even, surprisingly, corrected all the Jan. dates in the log. Thanks.

Re: Brightbox 2 Time Sync Not Working Again

Christopher_G — Mon, 22 Mar 2021 12:36:21 GMT

Good stuff, thanks for letting me know, @XRaySpeX 🙂

Chris

Re: Brightbox 2 Time Sync Not Working Again

Hutch641 — Mon, 22 Mar 2021 12:58:35 GMT

Yes working for me as well.

Also the log file dates have corrected themselves @XRaySpeX

Thanks

Dave

Re: Brightbox 2 Time Sync Not Working Again

MBEE — Wed, 15 Sep 2021 13:07:39 GMT

Hi there, wondering if you could look at the same issue for me?

I just recently plugged in and set up a Bright Box 2 (I know, pretty old hardware still but an upgrade from the old, 'square version' Bright Box 1 I was STILL running, all the same!) and it has upgraded automatically overnight to the following, which I think is still current:

Runtime Code Version
v0.06.00.0001-OT (Tue May 19 15:34:07 2020)

Boot Code Version
0.0.9-OT (Thu Aug 8 18:14:37 2013)

However:

Time settings are still showing the older 'NTP.READYTOCONNECT.CO.UK' server, so my time and system logs remain incorrect; not sure if this might update automatically in due course? So far, I've tried:

- Disabling Automatic Time Server Maintenance, saving, then reenabling it, saving and rebooting.

- Backing up router config > factory reset (after which no change, I checked...) > restoring config.

Any advice?

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Wed, 15 Sep 2021 13:38:57 GMT

@MBEE : I also have:

Runtime Code Version	v0.06.00.0001-OT (Tue May 19 15:34:07 2020)
Boot Code Version	0.0.9-OT (Thu Aug 8 18:14:37 2013)

but NTP Server = ntp.madesimpletechnology.com

Dunno how to kick it into changing.

Re: Brightbox 2 Time Sync Not Working Again

MBEE — Wed, 15 Sep 2021 13:57:23 GMT

Yeah, me neither; thanks for chiming in with your spec all the same, good to know the firmware seems all up to date at least.

Am hoping @Christopher_G might be able to advise further, as seems from the above as if he managed to pull some strings in the background with the relevant EE team?

Re: Brightbox 2 Time Sync Not Working Again

Christopher_G — Fri, 17 Sep 2021 09:18:30 GMT

Hi @MBEE

I've sent you a private message to help get this sorted. 🙂

Chris

Re: Brightbox 2 Time Sync Not Working Again

MBEE — Fri, 17 Sep 2021 13:31:40 GMT

@Christopher_G , many thanks, as per your PM, I can confirm this now seems fixed.

Time Settings now show server as NTP.MADESIMPLETECHNOLOGY.COM , I have a couple of recent system log entries stating "Time is synced to NTP server", current time and date is correct and as others reported, recent previous log entries have also been updated with the correct time.

Thanks again!

Re: Brightbox 2 Time Sync Not Working Again

Christopher_G — Fri, 17 Sep 2021 13:33:33 GMT

You're welcome, glad you're sorted, @MBEE. 🙂

Chris

Re: Brightbox 2 Time Sync Not Working Again

XRaySpeX — Fri, 17 Sep 2021 13:35:04 GMT

@MBEE : How was it fixed?

Re: Brightbox 2 Time Sync Not Working Again

MBEE — Fri, 17 Sep 2021 15:54:39 GMT

I provided my router serial number (via PM, of course) and seems this allowed a MAGIC FIX to be pushed to it by EE !