topic Re: SMART HUB and ftp issues in Archived Posts

SMART HUB and ftp issues

DAVB — Tue, 19 Nov 2019 20:08:34 GMT

Hi ,

Really need some help , just upgraded from BB to a Samrt Hub and I had no issues using ftp tool fire zilla or cyberduck to upload tom my hosting site previousley with the BB .

I cannot get a connection to work with the new HUB , have tested everything via the mobile and all works ok between ftp client tool and hosting site so clerly the new HUB is the problem . Is there a simple guide to sort this out ? Non techy so please simple step by step would be appreciated .

Regards Dave

Re: SMART HUB and ftp issues

XRaySpeX — Tue, 19 Nov 2019 20:26:40 GMT

@DAVB : Does BB = Brightbox?

Are you running an FTP server on your LAN? Is the hosting site on your LAN?

Re: SMART HUB and ftp issues

DAVB — Thu, 21 Nov 2019 07:09:53 GMT

Thanks for the response , The ftp site is remote I use fast hosts . I just normally use FileZilla to connect and upload files to web site

Re: SMART HUB and ftp issues

SP191 — Wed, 04 Mar 2020 19:39:08 GMT

I've just seen this post, and I have the identical problem. Everything has been working fine, and I now have the same problem. I've not updated anything, been through to EE support, who reset the router, which generated a red light error. They've now contacted Openreach who run the infrastructure.

Seems strange that this problem was reported by you last year, and I'm only just experiencing the same issue now. I see there hasn't been any resolution to this.

I got Fasthosts to check the FTP, and they could log in from their side using both a temporary account and also mine!

Use a EE account on my mobile (Tethered the mac to it), no problem!! FTP'ed straight in.

So there is something definitely happening between the router, and Fasthost. The error I get is that the server can't be found. Wondering of EE have block a range of addresses perhaps?

Re: SMART HUB and ftp issues

Christopher_G — Thu, 05 Mar 2020 10:44:02 GMT

Hi @SP191

Have you tried opening the ports? FTP uses port 21 and SFTP uses port 22.

Chris

Re: SMART HUB and ftp issues

XRaySpeX — Thu, 05 Mar 2020 10:50:25 GMT

You don't need open ports to reach a remote server; only when you are running an FTP server on your own LAN that that you want others to access from afar.

Re: SMART HUB and ftp issues

Ascender — Mon, 05 Oct 2020 15:17:13 GMT

Did you find a solution to this?

I've had a similar issue over the last few days where I can't use Transmit FTP on my Mac to access a couple of websites I own. It can't possibly be my router/broadband can it I thought? And then found this topic...

Re: SMART HUB and ftp issues

Kirigaya_Kazuto — Mon, 05 Oct 2020 15:20:52 GMT

The Smart Hub is 4G isn't it? It could be EE block FTP file transfers, does it get stuck connecting or do you get an error when trying to transfer a file?

You don't need to open ports when as it's an outbound connection - not incoming.

Can you test it via a hotspot connection?

Re: SMART HUB and ftp issues

XRaySpeX — Mon, 05 Oct 2020 15:53:03 GMT

@Kirigaya_Kazuto wrote:

The Smart Hub is 4G isn't it?

No! What makes you think it is? It's an ordinary DSL Modem/Router for fixed line BB.

EE don't block outgoing FTP anyway & for unsolicited incoming FTP you may open ports to allow that access.

Re: SMART HUB and ftp issues

Kirigaya_Kazuto — Tue, 06 Oct 2020 06:35:20 GMT

@XRaySpeX When I googled EE smart hub, the first result was the wireless broadband page. However, looking at the setup guide, I can see it's not

https://ee.co.uk/help/help-new/phones-and-devices/ee/smart-hub#getting-started/set-up-guide

Re: SMART HUB and ftp issues

XRaySpeX — Tue, 06 Oct 2020 16:31:10 GMT

@Kirigaya_Kazuto : Dunno what you are saying there. Everything about the EE SH Device Guide confirms it's a DSL modem/router.

Re: SMART HUB and ftp issues

Kirigaya_Kazuto — Tue, 06 Oct 2020 17:18:51 GMT

@XRaySpeX i'm probably just having a thick day

Re: SMART HUB and ftp issues

sjukmidlands — Wed, 06 Oct 2021 21:36:23 GMT

I have this identical problem now too. Suddenly I cannot upload any updates to my clients (or my own) websites! It happened a few months ago but rectified itself after a day. Now its been like this for several days. I will lose my clients if it isn't resolved so if EE cannot fix it - bye bye EE! And I've been a customer for many years.

Re: SMART HUB and ftp issues

XRaySpeX — Wed, 06 Oct 2021 21:58:10 GMT

@sjukmidlands : It might be a DNS/Routing problem, maybe remnants from the FB DNS black hole earlier this week.

To get round this issue try switching the DNS in the router away from EE's ones to Manual with 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS	1.1.1.1 & 1.0.0.1

Re: SMART HUB and ftp issues

sjukmidlands — Thu, 07 Oct 2021 10:06:27 GMT

Thank you for that help, I'll try your suggestion when I'm back from work tonight and post result on here.

Re: SMART HUB and ftp issues

sjukmidlands — Thu, 07 Oct 2021 20:41:33 GMT

Thank you! I updated the DNS servers as suggested. Initially it didn't work but then I changed the authentication protocol - which cut off the internet - and then changed it back to CHAP and once reconnected, FTP worked again! Much relieved. Thank you.

Re: SMART HUB and ftp issues

XRaySpeX — Thu, 07 Oct 2021 22:30:25 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.