topic Re: New Phone. in Archived Posts

New Phone.

belllj2 — Fri, 01 Oct 2021 19:41:55 GMT

Anybody else been tricked into entering a contract by shop a assistant? She told me she would save money on broadband. I entered contract as she'd saved me money. Over the last week I find useful extras have disappeared on broadband and landline. Decided to go to PAYG as this is what I asked for in first place. Now my broadband, landline, and mobile are in a mess thanks to her incompetence!

Re: New Phone.

Leanne_T — Sat, 02 Oct 2021 07:20:34 GMT

Hi @belllj2

Thanks for coming to the community.

Could you let me know what problems you are having with your broadband and which extras are missing?

Speak soon.

Leanne.

Re: New Phone.

belllj2 — Sat, 02 Oct 2021 08:35:55 GMT

Thanks.

I am awaiting top-up SIM for mobile phone, and awaiting contract to be cancelled.

I have somebody from BT working on my broadband and landline problems; hope to put it back to what it was before assistant messed it up.

Re: New Phone.

Leanne_T — Sat, 02 Oct 2021 08:38:35 GMT

I see @belllj2

Please keep me updated.

Hope this is sorted soon for you.

Leanne.

Re: New Phone.

XRaySpeX — Sat, 02 Oct 2021 17:28:21 GMT

Any BB & landline extras are provided by EE. An OR eng coming round can't put them back. They only work on the connection.