topic Re: Fibre 100, or is it ? in Archived Posts

Fibre 100, or is it ?

Gordon57 — Fri, 24 Sep 2021 13:39:45 GMT

We changed the service to Fibre Max 100, still with EE. The line seems to be running around 107Mbps but the Think Broadband site suggests we should get 145-160Mbps on this service. Who is right here?

(ref: https://www.thinkbroadband.com/isps/everythingeverywhere/packages/fibre-max-1-broadband )

The installation was by Openreach, did they set us up right?

Re: Fibre 100, or is it ?

Gordon57 — Fri, 24 Sep 2021 13:43:14 GMT

How do I check if I no longer have a phone line ?

Re: Fibre 100, or is it ?

Mustrum — Fri, 24 Sep 2021 13:52:00 GMT

Depends on how far away you are to the cabinet.

What does the BTW DSL check say for your line?

Sight of your router stats would confirm .

Re: Fibre 100, or is it ?

Mustrum — Fri, 24 Sep 2021 13:53:34 GMT

Plug a phone in see if you can dial a number - 17070 would be a good start.

Re: Fibre 100, or is it ?

XRaySpeX — Fri, 24 Sep 2021 13:55:44 GMT

@Gordon57 : What are you wanting to check?

@Mustrum : No point in plugging in a phone when you have no landline.

Re: Fibre 100, or is it ?

Chris_B — Fri, 24 Sep 2021 13:59:25 GMT

@Gordon57 That’s average it doesn’t say you will get.

Re: Fibre 100, or is it ?

Aphid — Fri, 24 Sep 2021 14:00:20 GMT

Try ringing your phone line number, to see if there is a connection, or
contact your provider and ask.

Re: Fibre 100, or is it ?

Gordon57 — Fri, 24 Sep 2021 14:05:23 GMT

@XRaySpeX See what the BT checker says I can get I think.

You're right with the phone line, I don't have one to plug a phone in to...

Re: Fibre 100, or is it ?

Gordon57 — Fri, 24 Sep 2021 14:09:00 GMT

Strange, as the EE site says an average of 145Mbps.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-improve-my-broadband-speed

See the Fibre Max 100 entry at the bottom of that page. The engineer says I could get 500Mbps on this line.

Re: Fibre 100, or is it ?

XRaySpeX — Fri, 24 Sep 2021 14:11:35 GMT

@Gordon57 : Call CS & ask for your Access Line ID (ALID) & use that for the BTw Availability Checker.

Re: Fibre 100, or is it ?

Gordon57 — Fri, 24 Sep 2021 14:14:03 GMT

@XRaySpeX - I'll do that on Monday as I'm going out soon

Re: Fibre 100, or is it ?

pip11 — Fri, 24 Sep 2021 18:39:00 GMT

@Gordon57 You would need FTTP for 500Mb.

Re: Fibre 100, or is it ?

XRaySpeX — Fri, 24 Sep 2021 20:23:36 GMT

@pip11 : Perhaps, from what eng said, OP is already on FTTP variant of Fibre Max 100.

@Gordon57 : Is there an ONT on the premises?

Re: Fibre 100, or is it ?

Gordon57 — Sat, 25 Sep 2021 09:25:50 GMT

@XRaySpeX Correct, I'm full FTTP fibre with an ONT, hence no phone line and the reason for my query as Openreach set the line to 100Mbps whereas it should be set at 160Mbps to get the average 145Mbps I started to ask about as that is quoted on many pages and I think my line was set up wrongly. I went to fibre in July so it's not a case of letting the line settle down any more.

Re: Fibre 100, or is it ?

pip11 — Sat, 25 Sep 2021 13:22:00 GMT

Your speed will vary depending on other users and how much they are using at the same time as you.

Your connection is shared between up to 32 users in total on a 2.5Gb download. As long as it stays above 100Mb then you are within what you agreed to.

Re: Fibre 100, or is it ?

Gordon57 — Sat, 25 Sep 2021 13:33:02 GMT

@pip11 But what I'm saying is that I think my line was set up wrong, capped at 100Mbps instead of the 160Mbps I've seen mentioned elsewhere. I don't mind getting an average 145Mps but every speed test so far come back with 107Mbps-ish. There are very few users of FTTP in the area so I don't think it's down to them. I've checked at various times of day and night.

Re: Fibre 100, or is it ?

XRaySpeX — Sat, 25 Sep 2021 13:38:01 GMT

It can't be capped at 100 Meg if it's doing 107 Meg on speedtests, which means it's syncing at at least 110 Meg.

Re: Fibre 100, or is it ?

Gordon57 — Sat, 25 Sep 2021 14:39:43 GMT

I think they set it to 10% more so you think it's doing well, but I may be wrong, just my theory...

EDIT: I forgot to say the router reports Downstream: 1000Mbps and Upstream: 1000Mbps and Data rate:1000 Mbps / 1000 Mbps so I can't tell from those.

Re: Fibre 100, or is it ?

XRaySpeX — Sat, 25 Sep 2021 14:40:09 GMT

We'll know better when you post the results from the BTw Availability Checker.

Re: Fibre 100, or is it ?

XRaySpeX — Sat, 25 Sep 2021 15:24:14 GMT

The router is only reporting the Gigabit rates of the LAN. It is ignorant of the sync speeds of the BB. Those are only known to the ONT modem.

All this has been conjecture. You have no facts to back up your contentions.