topic Re: NHS Spine Portal in Archived Posts

NHS Spine Portal

Lionel118 — Tue, 14 Sep 2021 10:15:42 GMT

I work for the NHS and during lockdown I had access on my laptop via a Smart card to the NHS Spine Portal https://digital.nhs.uk but was persuaded to change provider and lost the connection. It took months to be released from that contract to come back to EE, but have found that I cannot access this website. Colleagues with different providers have told me their access is either unpredictable or nil. Can anyone help?

Re: NHS Spine Portal

Lionel118 — Tue, 14 Sep 2021 10:31:06 GMT

Re: NHS Spine Portal

pip11 — Tue, 14 Sep 2021 10:39:20 GMT

If collegues are also having difficulties connectiong with different providers that would suggest a problem with the site.

Re: NHS Spine Portal

XRaySpeX — Tue, 14 Sep 2021 11:06:22 GMT

I have no issue getting to that site over EE BB Fibre. Which BB product do you have from EE?

Re: NHS Spine Portal

Schockwave — Tue, 14 Sep 2021 11:17:35 GMT

I have just tried it and it has come up, no problems, fibre broadband with VPN, just tried on 4G, no problems either.

Re: NHS Spine Portal

mikeliuk — Tue, 14 Sep 2021 14:35:46 GMT

Hi @Lionel118 ,

Is it possible the malfunction is related to the smartcard and should be debugged with the service and support advisers supporting that functionality? https://digital.nhs.uk/coronavirus/access-logistics-hub/coronavirus-smartcards/entrust-virtual-smartcard (possibly it is a related but different smartcard)

Or are you indeed reporting that you cannot even see the first page of the URL you have quoted? The first step to debugging this would be nslookup of the domain name but I feel that if you see the problem with two difference service providers, the issue is more likely to lie elsewhere due to the above reports that the URL itself is fine.

Re: NHS Spine Portal

Lionel118 — Wed, 15 Sep 2021 18:06:20 GMT

Thank you for kindly replying. The Smartcard works fine when I am in the office and connected to work wifi.Sent from Samsung tablet.

Re: NHS Spine Portal

Lionel118 — Wed, 15 Sep 2021 18:07:20 GMT

Thank you. Which browser did you use?Sent from Samsung tablet.

Re: NHS Spine Portal

Lionel118 — Tue, 28 Sep 2021 09:36:20 GMT

Hello Mark, sorry for delay. I have EE BB and I could access the Spine,
even via a VPN until Dec 2020, when I lost it. I have been backwards and
forwards since then trying to sort it out. May I ask which Trust you work
for? Mine is Guy's and St Thomas'.

Thanks for replying