topic Re: Automatic compensation in Archived Posts

Automatic compensation

Zakk19 — Mon, 27 Sep 2021 12:18:50 GMT

Hi has anyone managed to claim there daily compensation of £5.04 for delayed connection, I've had the £25 for not being able to connect.

Re: Automatic compensation

pip11 — Mon, 27 Sep 2021 12:55:17 GMT

There's no need to claim, it is automatic. It will be added as a credit to your account within 30 days.

Automatic Compensation

Re: Automatic compensation

Zakk19 — Mon, 27 Sep 2021 15:07:37 GMT

Cheers that's more than I've been told by EE since 10th August

Re: Automatic compensation

Zakk19 — Mon, 27 Sep 2021 15:14:30 GMT

I'm guessing 30 day's from connection.

Re: Automatic compensation

Leanne_T — Mon, 27 Sep 2021 15:21:45 GMT

Hi there @Zakk19

Thanks for coming here.

We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.

Full details can be found in our Automatic compensation, Help page.

Leanne.

Re: Automatic compensation

Zakk19 — Mon, 27 Sep 2021 19:56:18 GMT

Hi connection dat was 10th August but there was a problem with pipe broken under ground, second connection date was then 13 September 35 day's later, so if I'm reading it right I'm getting £5.04 for 34 day's.

Re: Automatic compensation

Leanne_T — Tue, 28 Sep 2021 07:25:58 GMT

Hi @Zakk19

If you would like to get this checked, please give us a call on 0800 079 8586, the team will be happy to look into this for you 🙂

Leanne.