topic Re: £3 increase in Archived Posts

£3 increase

Dorissp — Sat, 25 Sep 2021 10:34:04 GMT

Hi. My mum has had a broadband contract for less than a year. This month it has unexpectedly increased by £3. She hasn’t changed anything or agreed to anything. It’s very hard to contact customer service! Can anyone advice? Thankyou

Re: £3 increase

Leanne_T — Sat, 25 Sep 2021 10:49:51 GMT

Hi @Dorissp

Thanks for posting 🙂

Has the plan increased in price or is there any extra charges showing on the bill?

Thanks 🙂

Leanne.

Re: £3 increase

XRaySpeX — Sat, 25 Sep 2021 12:11:37 GMT

How much is it now & how much was it before? it could be the annual CPI+3.9% increase as described in Home broadband CPI+ price changes

Re: £3 increase

Dorissp — Sun, 26 Sep 2021 08:54:25 GMT

Hi. The plan has increased In price unexpectedly ( not charges for usage) . She’s only been on the plan for a few months and we had assumed it would be a fixed price for this yearly term

Re: £3 increase

Dorissp — Sun, 26 Sep 2021 08:55:37 GMT

Previously £24.64 now £27.31. Thanks

Re: £3 increase

Leanne_T — Sun, 26 Sep 2021 13:14:27 GMT

Hi @Dorissp

Thanks for coming back to us.

If you get in touch with our Broadband Care team with the account holder, the team will check the plan 🙂

Leanne.

Re: £3 increase

XRaySpeX — Sun, 26 Sep 2021 15:37:51 GMT

That's about a 11% increase, well above the annual CPI+3.9% increase.