topic Re: Packet Loss! in Archived Posts

Packet Loss!

LiamEE — Thu, 23 Sep 2021 02:06:23 GMT

Hi,

I’m suffering from packet loss on my connection, especially for gaming, the overall connection is in perfect condition, Speed, Web browsing, Streaming! I know my stuff when it comes to Network things. I’ve tried almost everything I can do, Can you guys help me or will I need to phone up support? As the issue lies outside of my house/control.

Thank you

Re: Packet Loss!

XRaySpeX — Thu, 23 Sep 2021 03:30:46 GMT

Run a tracert to your gaming server.

Re: Packet Loss!

LiamEE — Thu, 23 Sep 2021 05:16:50 GMT

I was thinking ping plotter as well? As I’m not familiar with either can you tell me what to look out for?

Thanks!

Re: Packet Loss!

LiamEE — Thu, 23 Sep 2021 06:12:39 GMT

Done a ping plotter test and no packet loss on the router etc, however I do have 75% packet loss on an IP address 213.121.98.137 I’ve looked this up up and it’s showing a BT IP address?

Thanks

Re: Packet Loss!

pip11 — Thu, 23 Sep 2021 09:23:49 GMT

If the packets were lost at that hop, how did they get to the destination?

When using ping plotter, tracert or any other always start from the destination and work back. All you are seeing is a router that has not responded to the icmp (ping) request in the requested time. Routers will always treat icmp requests as low priority.

Re: Packet Loss!

XRaySpeX — Thu, 23 Sep 2021 13:32:35 GMT

Post the results.

Re: Packet Loss!

LiamEE — Fri, 24 Sep 2021 09:37:20 GMT

I believe the issue is now resolved, It was a hardware issue with the Xbox, I forgot I sighed up to ‘Xbox insider' and opted in for the early release updates for the console and they contain bugs so I’ve opted out and removed the console from the program and now the packet loss and gone! 😉

thanks all for the help

Re: Packet Loss!

XRaySpeX — Fri, 24 Sep 2021 12:19:55 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.