topic Broadband page bug in Archived Posts

Broadband page bug

Steveruk72 — Sun, 25 Jul 2021 19:49:58 GMT

I was considering swapping to EE/BT broadband but the page via the app and the website won't load fully and refreshes every one or 2 seconds before you can click on any link

Re: Broadband page bug

XRaySpeX — Sun, 25 Jul 2021 19:54:35 GMT

EE & BT are separate ISPs.

Which page? Linky please?

Re: Broadband page bug

Steveruk72 — Fri, 30 Jul 2021 03:17:09 GMT

EE offer BT broadband now, that is what I was told by the agent. This link is from Google or from the EE app, it does the same thing either way you try it

shop.ee.co.uk/broadband?&WT.mc_id=ON_EE_PAYM-2021-02&C=1&adobe_mc_sdid=SDID%3D7E57FAD7D072E961-13CA35882CCBD642%7CMCORGID%3D20E5776A5244554D0A490D44%40AdobeOrg%7CTS%3D1627614807&adobe_mc_ref=https%3A%2F%2Fshop.ee.co.uk%2Fbroadband%3FWT.mc_id%3DON_EE_PAYM-2021-02%26C%3D1

Re: Broadband page bug

Christopher_B — Fri, 30 Jul 2021 06:53:24 GMT

Hi @Steveruk72

I hope you're well and having a nice Friday, do you have much planned for the weekend?

Could you try deleting that cache and cookies on the browser it opens up in?

Please let me know if that helps.

Thanks

Chris

Re: Broadband page bug

Martina8 — Thu, 23 Sep 2021 18:58:24 GMT

I'm getting the same bug on the Broadband page both through the app and on the website. I really want to switch from Sky and was recommended EE. Given this bug was reported 2mths ago how many customers do you think you've lost??

Re: Broadband page bug

XRaySpeX — Thu, 23 Sep 2021 20:09:55 GMT

@Steveruk72 , @Martina8 : You can just go straight there simply to https://shop.ee.co.uk/broadband w/out it glitching.

Re: Broadband page bug

Mustrum — Thu, 23 Sep 2021 19:14:03 GMT

@Martina8 have you tried the suggestion above a cleared cookies/cache on your browser?

Ah, beaten to it 😀

Re: Broadband page bug

pip11 — Thu, 23 Sep 2021 20:00:05 GMT

Works OK for me.