topic Re: Cashback in Archived Posts

Cashback

Jenloustew82 — Sat, 18 Sep 2021 12:08:44 GMT

I am waiting for my cashback from quidco. They are saying they are waiting for EE. I spoke to EE and they said its quidco. Im getting passed from pillar to post! The reason i switched was the incentive for cashback.. although seems pretty obvious I'm not getting it..

Re: Cashback

Mustrum — Sat, 18 Sep 2021 13:01:20 GMT

Not sure if anyone on here can help you as no one has access to your account.

Did the order track on quidco?

What info do they need to see?

Re: Cashback

Jenloustew82 — Sat, 18 Sep 2021 13:50:12 GMT

Yes it has tracked but they said they are waiting for funds of the retailer

Re: Cashback

Mustrum — Sat, 18 Sep 2021 13:52:23 GMT

How long ago did your broadband go live?

Re: Cashback

Jenloustew82 — Sat, 18 Sep 2021 14:28:43 GMT

June 2021

Re: Cashback

Jenloustew82 — Sat, 18 Sep 2021 14:35:56 GMT

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: 6590252155
Purchase Amount: £17.00
Status Update: 22 Jul 21
Estimated payment: -

They said it was tracked and they are waiting for EE to process funds

Re: Cashback

Jenloustew82 — Sat, 18 Sep 2021 14:42:27 GMT

13 Jun 21

EE Home Broadband

Tracked

£55.00

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: 6590252155
Purchase Amount: £17.00
Status Update: 22 Jul 21
Estimated payment: -

Re: Cashback

Jenloustew82 — Sun, 19 Sep 2021 09:45:52 GMT

Can EE explain why it is taking so long please. Quidco are waiting for you to process the cashback

Re: Cashback

Jenloustew82 — Mon, 20 Sep 2021 08:02:00 GMT

Not found answer as EE have not replied

Re: Cashback

Katie_B — Mon, 20 Sep 2021 08:35:35 GMT

Hello @Jenloustew82.

Thanks for coming to the community.

The funds do not come directly from EE.

If you wish to chase a claim I would recommend contacting Quidco directly.

You can find some helpful timescales by visiting this 'Where is my cashback claim?' page.

Katie 🙂

Re: Cashback

Jenloustew82 — Mon, 20 Sep 2021 11:38:43 GMT

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: xxxxxxxxxx
Purchase Amount: £17.00
Status Update: 22 Jul 21
Estimated payment: -

They said it was tracked and they are waiting for EE to process fund.

That is copied and pasted to you, exactly how quidco replied to me, when i contacted them

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Cashback

Katie_B — Mon, 20 Sep 2021 11:40:55 GMT

Hello @Jenloustew83.

I have linked off to the Quidco page which advises on timescales for purchases.

I believe this purchase is still within the timeframe.

Katie 🙂