https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076332#M266660 <P>Are you in any of the following exchange areas?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" style="width: 262px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/19575i47C8B75D3701A966/image-size/large?v=v2&amp;px=999" role="button" title="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" alt="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" /></span></P> Thu, 09 Sep 2021 15:15:15 GMT pip11 2021-09-09T15:15:15Z https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076136#M266658 Wed, 08 Sep 2021 23:50:37 GMT https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076136#M266658 Lyndalyn 2021-09-08T23:50:37Z https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076138#M266659 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB? How long has this been happening?<BR /><BR />What lights are showing on the router?<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings / Broadband / Internet page?</LI> </UL> <P>Obscure your names &amp; any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Thu, 09 Sep 2021 01:06:34 GMT https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076138#M266659 XRaySpeX 2021-09-09T01:06:34Z https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076332#M266660 <P>Are you in any of the following exchange areas?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" style="width: 262px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/19575i47C8B75D3701A966/image-size/large?v=v2&amp;px=999" role="button" title="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" alt="2021-09-09 16_06_51-Microsoft Excel (Product Activation Failed) - Fibre network incident summaries -.png" /></span></P> Thu, 09 Sep 2021 15:15:15 GMT https://community.ee.co.uk/t5/Archived-Posts/My-broadband-just-stopped-working/m-p/1076332#M266660 pip11 2021-09-09T15:15:15Z