topic Re: No phone or broadband in Archived Posts

No phone or broadband

Spence77 — Wed, 08 Sep 2021 12:31:29 GMT

Got a message an engineer would be out yesterday but no one came and then got a text saying I was live but installed my router and phone but I have no dial tone and no broadband and I've tried everything?

Re: No phone or broadband

XRaySpeX — Wed, 08 Sep 2021 13:17:33 GMT

Welcome to EE's Home Broadband Forum.

Was today your "go live" date? It could be any time up to midnight.

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Re: No phone or broadband

Spence77 — Wed, 08 Sep 2021 14:10:15 GMT

Go live date was yesterday and I have no Dial tone on the phone by itself and when the router is in I have green light for power and WiFi but broadband is a constant red and I can't connect to router as the 4g in my area is down

Re: No phone or broadband

Christopher_B — Wed, 08 Sep 2021 14:14:29 GMT

Hi @Spence77

As your go live date was yesterday I suggest having a chat with our customer care team so they can look into this with you.

Thanks

Chris

Re: No phone or broadband

XRaySpeX — Wed, 08 Sep 2021 15:25:27 GMT

You don't need 4G to connect to a BB router; you connect by WiFi.

Please answer all my Qs.