topic Re: Final bill in Archived Posts

Final bill

vixy_06 — Mon, 06 Sep 2021 11:19:40 GMT

Hoping someone from EE can help as crazy there is no live chat for broadband and I can never get through on the phone.

I called at the beginning of Aug to advise EE I was moving and when my contract ended on 3rd Sep I wouldn’t be renewing, the advisor told me EE couldn’t provide broadband to my new address so she could cancel it from 27th Aug with no fees and I had paid my broadband up until then so I had nothing to pay, I’ve just received a bill for £9.70 and don’t know why, I can’t access my bills online, when I click on it, it just says “error”.

can I have the bill emailed? Or explained as I also cancelled all my direct debits as was told I had nothing to pay?

Re: Final bill

BrendonH — Mon, 06 Sep 2021 11:52:57 GMT

There is no account access on here I am afraid so you need to call to discuss this bill.

Re: Final bill

vixy_06 — Mon, 06 Sep 2021 11:58:30 GMT

Why is there no live chat for broadband? I've tried to call twice and been on hold for a long time, I'm a carer and don't have vast amounts of time to wait around on calls.

Is there an email address to contact?

Re: Final bill

XRaySpeX — Mon, 06 Sep 2021 12:04:43 GMT

EE provide no email contact.

Re: Final bill

Christopher_G — Mon, 06 Sep 2021 13:48:18 GMT

Hi @vixy_06

Welcome to the community.

Does it show on your bill what the charge was for?

Chris

Re: Final bill

vixy_06 — Tue, 07 Sep 2021 11:03:13 GMT

As above, I cannot access my bill, it just says error when I click on it, if I could then I could see what it was for and if I actually do need to call but as far as I'm aware I paid my last bill beg of Aug and that covered me until I left on the 27th.

Re: Final bill

Christopher_G — Tue, 07 Sep 2021 11:09:53 GMT

Ah yes, of course, sorry @vixy_06.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris