topic Re: No internet wa15 6xr in Archived Posts

No internet wa15 6xr

Cruisey — Mon, 06 Sep 2021 23:52:39 GMT

No internet. Red lights on router. Turned off an on. Was in the middle of searching for a job. No warning. Been down since 12 07am

Re: No internet wa15 6xr

Cruisey — Mon, 06 Sep 2021 23:47:51 GMT

Re: No internet wa15 6xr

XRaySpeX — Tue, 07 Sep 2021 00:35:44 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: No internet wa15 6xr

pip11 — Tue, 07 Sep 2021 08:26:51 GMT

There are no cabinet issues reported for your area so I expect it is a problem with your line.

As @XRaySpeX has asked, do you get a dial tone and does 17070 report your number when you dial it?