https://community.ee.co.uk/t5/Archived-Posts/Re-My-EE-let-us-know-what-needs-to-be-fixed/m-p/1074915#M266599 <P>When the telephone is used the internet goes down. This has happened consistently over the past week and I was hoping it was a temporary glitch.</P> Sat, 04 Sep 2021 10:53:02 GMT ED151 2021-09-04T10:53:02Z https://community.ee.co.uk/t5/Archived-Posts/Re-My-EE-let-us-know-what-needs-to-be-fixed/m-p/1074915#M266599 <P>When the telephone is used the internet goes down. This has happened consistently over the past week and I was hoping it was a temporary glitch.</P> Sat, 04 Sep 2021 10:53:02 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-My-EE-let-us-know-what-needs-to-be-fixed/m-p/1074915#M266599 ED151 2021-09-04T10:53:02Z https://community.ee.co.uk/t5/Archived-Posts/Re-My-EE-let-us-know-what-needs-to-be-fixed/m-p/1075545#M266600 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1720335">@ED151</a>&nbsp;:&nbsp;Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. <STRONG>Only do this if you have a split faceplate.</STRONG> Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket? <BR /><BR />Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.</P> <P>&nbsp;</P> <P>Reboot the router &amp; plug it into the test socket.&nbsp;Post the full router stats &amp; System Uptime when plugged into test socket.<BR /><BR />Is the issue any better?</P> Mon, 06 Sep 2021 21:23:20 GMT https://community.ee.co.uk/t5/Archived-Posts/Re-My-EE-let-us-know-what-needs-to-be-fixed/m-p/1075545#M266600 XRaySpeX 2021-09-06T21:23:20Z