topic Re: Router wont connect,constantly flashes yellow. in Archived Posts

Router wont connect,constantly flashes yellow.

Andrew95 — Sat, 04 Sep 2021 09:17:54 GMT

So whenever I turn the router on it starts off green(as normal) and then goes to flashing yellow relatively quickly,then nothing. It only flashes yellow.

Tried factory resetting,switching the power off and waiting and turning it back on. Taking the cables out and putting it back in. Have had no effect whatsoever.

Really unsure what to do.

So its been down for 3 days,need it for work etc.

Re: Router wont connect,constantly flashes yellow.

Leanne_T — Sat, 04 Sep 2021 09:30:35 GMT

Morning @Andrew95

Thanks for coming to the community.

Do you have a landline phone?

If so, does this have a dial tone?

Thanks 🙂

Leanne.

Re: Router wont connect,constantly flashes yellow.

Andrew95 — Sat, 04 Sep 2021 09:39:54 GMT

@Leanne_T

I'm afraid not,Ive never really felt like I've needed one.

Re: Router wont connect,constantly flashes yellow.

Leanne_T — Sat, 04 Sep 2021 10:28:06 GMT

Hi @Andrew95

Thanks for coming back to me.

If you get in touch with our Broadband Care team they will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Router wont connect,constantly flashes yellow.

XRaySpeX — Sat, 04 Sep 2021 13:00:19 GMT

A corded phone handset is the best diagnostic tool you can have for BB. I strongly recommend getting a cheap corded handset to help diagnose BB issues like yours as well as keeping the line "wet" to help avoiding BB issues & paying out for an engineer to fix faults in your own wiring.