topic Re: Restricted Service in Archived Posts

Restricted Service

lynsnellgrove — Sun, 29 Aug 2021 13:47:19 GMT

I work from home and have been provided with an NEC Softphone on a laptop to connect with the office phone system. This uses a Cisco Anyconnect Secure Mobility Client but I am find more and the VPN connection drops out and I keep getting a message that says The Service Provider in your current location is restricting access to the internet. You need to log on with the service.

Why am I seeing this message please as my broadband is not restricted that I am aware of and I only get FTTC here anyway.

Re: Restricted Service

Mustrum — Sun, 29 Aug 2021 14:25:08 GMT

Have you checked with your work IT support team?

Re: Restricted Service

lynsnellgrove — Mon, 30 Aug 2021 00:11:14 GMT

As it is an NEC managed phone service and the message indicate that my ip provider is restricting access i have not as they would not be able to help

it seems that EE are restricting the VPN but Cannot seem to get any help from EE on any VPN issues.

Re: Restricted Service

XRaySpeX — Mon, 30 Aug 2021 03:01:48 GMT

Try reversing the SIP ALG setting in the router. I forget which way round it need be for VoIP.

Re: Restricted Service

lynsnellgrove — Mon, 30 Aug 2021 17:07:42 GMT

Thank you for this suggestion. I have changed the router setting and will see if more stable when in use tomorrow.