topic Re: Fttp on fibre 36 in Archived Posts

Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:01:03 GMT

I've recently upgraded to fibre 36 from standard and my Internet drops on the regular and kicks everybody off the network. Part of the deal is we get FTTP, if fibre runs thru the street then to our property on the standard line instead of of a new fibre line would that cause a problem with the Internet?

Thanks in advance

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 20:07:50 GMT

I don't understand your Q. FTTP is fibre all the way to your premises. With the standard copper line the fibre only goes to the cab. (FTTC). Did you upgrade to the FTTP variant of EE Fibre?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:18:14 GMT

When we signed up this is the package we go. This is what I Copied off the EE Web site.

Great for families, so everyone can be online at once and do more across multiple devices

from £27.50 a month
Free set up
24-month contract*

Plus 5GB mobile data for your EE pay monthly plan every month
(also available as FTTP)

Do we have to ask for FTTP?

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:21:18 GMT

We had an engineer out today and he told EE he knocked our door twice but my partner was watching him down the street working and he never knocked. I thought he just couldn't be bothered to run a new fibre line direct to the house

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 20:29:31 GMT

You need to ask for FTTP when there's a choice between FTTP & FTTC at your premises. If you would just run the BTw Availability Checker I asked in my 1st post we'll soon know.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:43:37 GMT

Big list of things but at the end it says FTTP not available.

Is FTTP somthing I can ask to be done for me or do I have to wait for open reach to decide

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 20:47:43 GMT

May I see the results of the BTw Availability Checker ?

It's all up to OR.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:48:50 GMT

No problem

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	70.4	20	19	64.9	Available	Available
80	68.4	20	19	61.5	Available	Available
169.1	137	23	8.8	116.7	Green	Green
131.1	84.5	14.6	6.7	77.1	Green	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 4.5	--	3 to 7	Available
Up to 4.5	Up to 0.5	3 to 7	Available
Up to 2.5	--	2 to 6	Available
2	--	--	Available
2	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL MulticastG.Fast Multicast

Available

Exchange Product Restrictions StatusFTTP Priority Exchange

WLR Withdrawal

SOADSL Restriction

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 20:59:24 GMT

Can I ask your thoughts on the results please

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 21:00:10 GMT

Thanks. As you say no FTTP there. You'll get FTTC (VDSL) with sync speeds up to 40 Meg on EE Fibre 36. No eng need visit your property to install it as you had standard ADSL before.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 21:06:09 GMT

There's a problem somewhere on the line, Internet stopped working a few times today. I just thought that going from FTTP to FTTC may have caused the problem.

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 21:13:54 GMT

You didn't go from FTTP to FTTC. I thought you went from standard ADSL to FTTC?

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 21:44:39 GMT

I get a little mixed up sometimes with adsl, fttp, FTTC but I have an Xboxone connected by ethenet everything else wireless and we all connections to WiFi but no Internet can't remember lights on hub tbh but I'll get stats now 2 min

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 21:50:27 GMT

I forgot to say Ive been using a bt smart hub instead of the EE hub as it seems to stay online longer so I have to swap the boxes over now

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 22:13:56 GMT

EE Smart Hub ManageradvancedPage

Technical log

InformationEvent logThis is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband username:PRODUCTIONHQNUN@fs

2.4 GHz wireless network name:EE-Hub-qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 22:19:27 GMT

@XRaySpeX are three them?

EE Smart Hub Manager

Technical log

InformationEvent log

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband username:PRODUCTIONHQNUN@fs

2.4 GHz wireless network name:EE-Hub-z9qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-z9qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 22:41:11 GMT

EE Smart Hub Manager

Technical log

InformationEvent log

This is a list of your EE Smart Hub settings and current statistics.

Product name:Smart Hub

Serial number:+EEH001+1912003009

Firmware version:v0.06.01.08190-EE

Firmware Updated:Sun Dec 13 00:25:27 2020

Board version:01

DSL uptime:0 Days, 0 Hours, 7 Mins, 22 Secs

Data rate:10.00 Mbps / 40.00 Mbps

Maximum Data rate:27.86 Mbps / 71.10 Mbps

Noise margin (up/down):17.7 / 15.1

Line attenuation (up/down):14.9 / 12.6

Signal attenuation (up/down):15.1 / 12.6

Data sent / received:72.0 MB / 1.7 GB

Broadband

2.4 GHz wireless network name:EE-Hub-z9qM

2.4 GHz wireless channel:Smart (Channel 6)

5 GHz wireless network name:EE-Hub-z9qM

5 GHz wireless channel:Smart (Channel 48)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:4D:F4:76

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Re: Fttp on fibre 36

XRaySpeX — Tue, 24 Aug 2021 23:12:18 GMT

@Vicgurt wrote:

It wont let me post my credentials on the page

Use the Camera icon above your text to upload an image file to here.

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 23:40:57 GMT

Re: Fttp on fibre 36

Vicgurt — Tue, 24 Aug 2021 23:47:15 GMT