topic Re: FibrePlus without Landline - how do I access help? in Archived Posts

FibrePlus without Landline - how do I access help?

SteveW5 — Wed, 25 Aug 2021 10:52:22 GMT

All the routes to get help seem to request that I send a text with my landline number but I do not have a landline - how do I access help from EE?

Re: FibrePlus without Landline - how do I access help?

Chris_B — Wed, 25 Aug 2021 11:18:26 GMT

@SteveW5 You call customer services from a phone. You can call this number +44 7953966250

Re: FibrePlus without Landline - how do I access help?

SteveW5 — Wed, 25 Aug 2021 12:36:57 GMT

Thanks - I tried this - but it asks for my mobile phone number and will not let me proceed without one - I do not have an EE phone, just FibrePlus hone broadband?

Re: FibrePlus without Landline - how do I access help?

Leanne_T — Wed, 25 Aug 2021 13:17:21 GMT

Hi @SteveW5

Thanks for coming to the community.

You can call 0800 956 6000 and no number will be needed 🙂

Leanne.

Re: FibrePlus without Landline - how do I access help?

SteveW5 — Wed, 25 Aug 2021 13:31:57 GMT

Hi Leanne,

No - I tried that 0800 number and I get exactly the same automated message as before, asking for an 11-digit mobile number.

Getting frustrated now. I just need to contact someone to find out what is wrong with my broadband connection.

Steve.

Re: FibrePlus without Landline - how do I access help?

XRaySpeX — Wed, 25 Aug 2021 13:39:23 GMT

Option 3 (BB) of the Freephone no. in my sig. never asks me for any phone no. I don't have a landline no. from EE.

Re: FibrePlus without Landline - how do I access help?

SteveW5 — Wed, 25 Aug 2021 20:48:59 GMT

This worked, and I received very helpful support from EE (once I got the right phone number!).

Thanks to those who replied and helped.

Re: FibrePlus without Landline - how do I access help?

Vicgurt — Wed, 25 Aug 2021 21:14:13 GMT

Do you have a EE mobile phone number on associated with the account??

If so dial this number 08000798586

I think its option 3 then your EE mobile number then it go's thru to an actual person. But I think its 8 am until 9pm

Re: FibrePlus without Landline - how do I access help?

XRaySpeX — Wed, 25 Aug 2021 21:19:04 GMT

@Vicgurt : You don't give a mobile no. when you call BB Opt 3 on that no. See my previous post & OP's reply that it works.

Re: FibrePlus without Landline - how do I access help?

Vicgurt — Wed, 25 Aug 2021 21:26:22 GMT

Sorry guys my net playing up and couldn't see the responses from my end

Re: FibrePlus without Landline - how do I access help?

XRaySpeX — Wed, 25 Aug 2021 21:33:57 GMT

Of course, with EE now selling "Fibre W/out Landline" the BB option on their PVR couldn't possible ask for any phone no. cuz some, myself included, wilt not have an EE landline no. nor any EE mobile no.