Is the broadband in my area down

Amy8371 — Thu, 19 Aug 2021 22:58:36 GMT

I live I Essex and all day my broadband hasn’t worked. Currently isolating with 2 teenagers and a 5 yr. having no WiFi is not going down very well

Re: Is the broadband in my area down

XRaySpeX — Fri, 20 Aug 2021 00:18:55 GMT

Welcome to EE's Home Broadband Forum.

Area-wide outages are infrequent. It's more likely to be your own line.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: Is the broadband in my area down

pip11 — Fri, 20 Aug 2021 09:37:31 GMT

Essex is a very large area with many exchanges. It would help to know which exchange you are on or at least which town/city you live in.

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Is the broadband in my area down

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Re: Is the broadband in my area down