topic Trying to notify about death of a customer in Archived Posts

Trying to notify about death of a customer

ash8814 — Thu, 19 Aug 2021 10:30:37 GMT

going round in circles trying to notify EE about the death of my father in law. They have sent us a payment reminder and I have tried several phone numbers but it goes round in circles as they want his phone number which I don’t know and there is no option to speak to an operator. Really not helpful plus there is no bereavement service number on their website. I’m just glad I am not with EE quite frankly. Any helpful advice please? might be nice to hear from EE themselves…

Re: Trying to notify about death of a customer

Leanne_T — Thu, 19 Aug 2021 10:47:07 GMT

Hi @ash8814

I am very sorry to hear this, please accept my deepest condolences.

I've sent you a private message on the community, so I can take some extra details and help you with the account.

I hope to hear back from you soon.

Leanne.

Re: Trying to notify about death of a customer

XRaySpeX — Thu, 19 Aug 2021 11:09:53 GMT

Use the online form to tell EE about an account holder's death.

You’ll need:

the account holder’s name and number
a number to contact you on

When an account holder dies you can either:

disconnect their broadband or number and close their account
transfer the connection or number to someone else