topic Re: My Home Broadband is not working in Archived Posts

My Home Broadband is not working

jagmd — Mon, 16 Aug 2021 05:41:14 GMT

Hi there,

I am not able to connect to broadband since yesterday night and its affects my work. This is the 2 time in this week we have are having broadband unavailable.

Someone please look into this issue.

Re: My Home Broadband is not working

mikeliuk — Mon, 16 Aug 2021 07:59:52 GMT

Hi @jagmd ,

Have you followed the advice at https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband-connection ?

As this is a public forum, it would not be wise to publish personal details such as address.

You may wish to ask whether the service provider will grant automatic compensation, which they've previously commited to, as if it costs them nothing, they may be less urgency to fix. Good luck!

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Re: My Home Broadband is not working

XRaySpeX — Mon, 16 Aug 2021 14:05:18 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?