topic Unable to add new devices - broadband in Archived Posts

Unable to add new devices - broadband

lawley — Mon, 16 Aug 2021 06:23:37 GMT

While the internet is working fine and most pr4e-connected devices are working fine, I cannot add a new device. Help!

Re: Unable to add new devices - broadband

Jon_K — Mon, 16 Aug 2021 08:22:06 GMT

Hi @lawley.

Welcome to the community.

What happens when you try to add a new device?

Do you get an error message?

Jon

Re: Unable to add new devices - broadband

lawley — Mon, 16 Aug 2021 12:56:58 GMT

Hi - no error messages but good news. By restarting the router using the admin facility, it has cleared the issue. new devices are now adding normally

Re: Unable to add new devices - broadband

Jon_K — Mon, 16 Aug 2021 13:12:23 GMT

That's great, thanks for letting us know, @lawley 🙂