Home broadband

Sanina123 — Fri, 13 Aug 2021 22:07:43 GMT

Home broadband is very slow

Re: Home broadband

Chris_B — Fri, 13 Aug 2021 22:11:00 GMT

@Sanina123 Have you tried restarting the router? Turn off for 30+ seconds and then restart it and try again.

Re: Home broadband

XRaySpeX — Fri, 13 Aug 2021 22:12:36 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Home broadband

Sanina123 — Sun, 15 Aug 2021 21:48:48 GMT

Yes it’s abit now working fast again than you

Re: Home broadband

Leanne_T — Mon, 16 Aug 2021 07:06:12 GMT

Thanks @Sanina123

Glad to hear this, if you need any further help, please let us know 🙂

Leanne.

Re: Home broadband

Sanina123 — Mon, 16 Aug 2021 08:00:35 GMT

Thank you

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