Intent

Bigboy55 — Sun, 15 Aug 2021 02:29:14 GMT

It is my intern is ok but it not connected 2 my TV or anything

Re: Intent

Christopher_B — Sun, 15 Aug 2021 07:41:25 GMT

Hi @Bigboy55

I hope you're well and having a nice weekend, are you up to much or is it a chilled one?

Is it your home broadband you're having issues with or a mobile connection?

Thanks

Chris

Re: Intent

XRaySpeX — Sun, 15 Aug 2021 13:36:29 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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