topic Re: Re: Help us improve the EE Community Blog in Archived Posts

Re: Help us improve the EE Community Blog

ision — Sun, 08 Aug 2021 11:38:26 GMT

I could not contact EE broadband

You have increased my billl from 27 pound a month to 37 ponds per month and I don't know why

I tryied to contact you befor I will councel my bill

please contact me to sort it out

thanks

Re: Re: Help us improve the EE Community Blog

Christopher_B — Sun, 08 Aug 2021 14:06:07 GMT

Hi @ision

I hope you're well and having a fantastic weekend, other than this issue of course.

Is it possible that your contracts minimum term has came to an end? If so then any discount that were applied may have dropped off.

You said you were unable to contact EE, could I just check, was this was over the phone?

Thanks

Chris

Re: Re: Help us improve the EE Community Blog

XRaySpeX — Fri, 13 Aug 2021 03:56:31 GMT

@ision :

Have you reached the end of your min. contract term? Your bill will increase at that time as you would've been informed when you took it out. You can see this even now with EE's current offers:

Fibre Plus Broadband

54-73 Mb/s estimated download speed range

£27 a month, 18 month contract, then £42 a month

Which EE BB package do you have?

Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 18-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .